4793 results found
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scripting off of custom fields or tickets variables
Automate Scripting off of custom fields variables
EX. Custom field is checked then perform y scriptAutomate scripting off of ticket automation rules.
EX. Ticket has status of "new hire" run script y.and even allow to apply and remove profiles to users automatically from tickets or custom fields.
1 vote -
Ticket Summary screen
Ticket Summary screen
a) Everything is far too large, some of us don't have high resolution monitors. Please make the info fit for a 1900x1200 display resolution.
b) there are items here that we DO NOT WANT to see, such as:
CoPilot and SLA. Please let us customize columns on this screen1 vote -
site public ip
The public IP address displayed on a device is helpful to know where the device is physically located. Maybe it's at a customer site. Maybe they are working remote.
Trouble is I have to memorize public IP addresses to figure out where the device is physically located.
This is helpful to identify Internet/firewall networking issue or if the user is in the building today.
I'd like to see the customer/site have a public IP (or multiple IPs) that would display on the device info.
Or do a reverse DNS lookup on the public IP and display that on the device.
…
1 vote -
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics?
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.
In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.
1 vote -
Quickbooks invoicing problem with terms and email address
Quickbooks online - whenever I import invoices from Atera to Quickbooks online, the imported invoices override my default email address and payment terms for that customer in Quickbooks, so I have to remember to change it on every invoice before I send.
Allow us to set a billing email address and payment terms in Atera per customer for invoices, so when we import those invoices to Quickbooks, it can match what we have set for that customer in Quickbooks already.2 votes -
Allow removal and edition of comments inside tickets
If you could please provide us with the option to remove and edit comments in our tickets. As of now, if we put a comment in the wrong ticket, or if we make typos or errors in our comments, we cannot correct them as the comments seem to be there to stay permanently.
1 vote -
System alerts for end users
It would be nice for the HelpDesk agent to be able to send push alerts/notifications when tickets are updated/changed, when there is a known system outage, etc.
1 vote -
SysAid Integration
Hi,
I'm using SysAid as my ticketing system.
Can you integrate Atera to it so we'll get all user's device info from Atera to SysAid or Vice versa?1 vote -
Agent Notifications - Video Conferencing apps - Zoom, MS Teams, etc.
Atera Devices and agent should be notify the state of video conferencing apps
such as (Zoom, MS Teams, Cisco Webex)
If it's active or running in background.
1 vote -
Ticket Automation - Customer Grouping
Regarding Ticket Automation, if there was a way to consolidate rules to customer sites
For example; I have over 40 rules and 5 rules per customer
1 vote -
guardz
Integrate Guardz cybersecurity into Atera.
1 vote -
Adjust the timeout period when machines go offline.
When machines go offline I would like to be able to reduce the time it takes to show the machine as offline in the dashboard. Right now it is 3-5 minutes. I would like to be able to manually specify this timeout period.
1 vote -
"Power Automate"
Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.
Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.
*Benefits
Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.
Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.
Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making…
6 votes -
Personal Password
I am used to using Teamviewer where I can set a password that only I know before accessing the device. I even have the option to do MFA so I get prompted on my phone if I want to allow the remote connection into a device. These features would be great on Atera.
1 vote -
Make Fit to table width save in a view
It would be nice to have the "Fit to Table Width" option save with a custom view. We swap devices a lot in our environment, and to have that auto adjust along with the view would be great!
1 vote -
ESET is not responding to my support requests
First off, I'm trying to provide feedback, but selecting that section only opens the "Have an idea for a new feature?" so that is why my feedback is here. The issue I am having is that ESET has never responded to my support requests, I have submitted three requests and have never heard back from anyone. The irony is that I just received a request from ESET for feedback on how their support service performed. This reflects badly on Atera because you are referring ESET.
1 vote -
allow us to disable the "technician groups"
some of us have small teams and have no need for this. it is taking up space and adding clutter to the interface. please allow us to disable / hide this from the tickets page as well as from the individual ticket page.
1 vote -
Integrated Quote System for Technical Support Requests
It would be useful to implement an integrated system for creating quotes directly from technical support requests. This feature would significantly improve operational efficiency and transparency with customers. Here's how it could work:
1, When a customer requests an intervention (e.g., for a server issue), the
system would allow for immediate quote generation.The quote would automatically include:
2.1-Hourly rate (differentiated for on-site or remote interventions)
2.2Estimated time required (non-binding in case of unforeseen issues)
3.The customer would have the option to:
3.1-Accept the quote (by printing, signing, and stamping it, then attaching it as
an acceptance response)
3.2-Reject the…1 vote -
threshold wildcards
Make it so you can use wildcards when monitoring service names. Different versions of Windows use different names for services. For example:
Microsoft Defender Antivirus Service
Windows Defender Antivirus ServiceIf we could enter wildcards we would be able to look for:
*Defender Antivirus Service
As long as something matched you wouldn't get an alert. Same issue with the firewall. There are different names between different versions.The next step would be to add logical operators. So I could look for Microsoft Defender Antivirus Service OR Windows Defender Antivirus Service
1 vote -
Introduce new message/text formatting to the Quick Reply Templates
The new message/text formatting has been applied to user signatures and the new ticket UI. Please can you now add this to the Quick reply templates.
The issue is that we have old text formatting from the Quick Reply Templates applying and I have to manually change the formatting for each Public Reply.
3 votes
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