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4973 results found

  1. Fixing the advanced reports to fit onto a PDF or letting you drag what you build so it will fit, it looks great when building it, but you can't send it to a client as half of the information does not fit or does not look anything like it when building. Reporting is a customer's way of looking at what is in the IT environment, and currently we can't use the reporting for any clients; we can't even export it to HTML or MHTML.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  2. Please make splashtop SOS part of the subscription rather than marketing the option and needing to go and buy it, even if it is an example included in the top two options and discounted pricing for the other tiers rather than needing to pay full price, where Atera can get bulk discount and save everyone money

    3 votes

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  3. The ability for the network discovery tool to be added on a device, to the audit of a potential new company (Computers, printers, etc) and then the ability to do a security assessment of the current network, even if it's a basic security assessment, and then get it on a report that is actually working even on current clients as well

    1 vote

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  4. An ability to create a calendar invite and send the invite from the synced calendar to a client as an example of of when to remotely support, call back or be onsite as an example, so they wont forget (meeting Invite)

    1 vote

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  5. Import function should be able to recognize an object already exists and give the user the choice of skipping or updating those assets custom fields.

    2 votes

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  6. On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.

    3 votes

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  7. Import should be able to recognize rows with already existing assets, and to be able to skip or update those assets according to the .csv.

    2 votes

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  8. Would be nice to have the ability to edit the relations of devices from the mobile app

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  9. We now have access to Metrics "Last 24 hours", "Last week" and "Last month".

    But now i have customer, says it has issues for the last hour.

    I cannot trace detailed information for the last hour.

    It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.

    Additional.
    Information which programs used those resources.

    Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.

    2 votes

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  10. It would be great to have the ability to add a logfile to "monitored" devices.
    In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
    Just to have a complete overview of the changes that were made during the time on any device.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  11. Could we create a multiple ticket forms.

    I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.

    1 vote

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  12. Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently…

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  13. Having the ability to add multiple domain name URL's for the Ticketing Service Portal.
    We have some companies within our group that like to keep things branded with their own logos, but currently we can only use one logo and colour under White Label for the Service Portal, Company Icon and Reports

    1 vote

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  14. Have 2 thresholds for a single company, but have the ability to treat tickets from one threshold differently to another. Ie state the name of the threshold profile and act accordingly.

    We want to do this to treat tickets from a new subset of servers differently to the existing servers.

    4 votes

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  15. Is there a roadmap for AIOPs ?

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  16. Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA

    3 votes

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  17. In the Devices view in Patch Management, enable select all and install, similar to the Reboot feature. It is tedious and time consuming to review and apply updates individually.

    2 votes

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  18. I would love to see the Purchase date and Warrenty End date and Warrenty Type fields on device info for better device management.
    Noticed the Asset Preset report and it has what I need, but now I'll have to manually add all computers with their purchase and warrenty information, in order to utilize the feature.
    please make this a possibility

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".

    With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.

    Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:

    • Critical updates

    • Security Updates

      • Security updates
      • Definition updates
      • Update rollups
    • Service Packs

      • Service pack updates
      • Feature packs
      • Updates
    • Drives and tools

      • Hardware driver updates
      • Office updates
      • Tool updates
    1 vote

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  20. I’m experiencing an issue where, despite entering all required details to create a user, the system fails to find the user when searching by email or other identifiers. I receive a message that the user already exists, but when I search for the user, I can’t find them. Additionally, there is no simple and convenient way to add the user, only a complicated method that I tend to forget, which is very tiring. This ongoing problem The system needs to be more reliable and user-friendly to improve productivity.

    2 votes

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