Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

It would be great if the Ticket Title could be added to the Ticket Timer at the top so that when it is easy to see which ticket the timer is for.

Currently it only shows Ticket number and the time accumulated.

When hovering over a ticket, it would be helpful to see number of hours applied to the ticket without having to click into it.

Ticket list shows title as "#1234 Ticket Title".
Open ticket shows title as "#1234 Ticket Title".
But search result shows as "Ticket Title #1234", search should instead show "#1234 Ticket Title".

Could it be possible to run a script against an API.

We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it

subsequently change the type on the device WITHOUT creating the entire device or devices again.

To get a report of the helpdesk agent to see if it's already active or not.

It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
Perhaps providing documentation templates or a way for users to share document samples and templates.

Multiple devices can be accessible/assigned to a single user

PLEASE

When adding a ticket rather than just "add" the ticket, could we get another option to "add and resolve". This helps when entering tickets after the fact, we would not have to go back in and resolve...

Thanks, Phil

My work uses a mix of HID and Yubikey smartcards and USB device passthrough would be mandatory in order to passthrough the smartcards to the corporate devices. The multimonitor support would be a bonus for a lot of people also. Atera uses a custom license for Splashtop, you could add it as an additional payed addon to the base lisence.

It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already

Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.

It would be useful if the ITD new product will have a single sign-on so all the company employees will be able to get into the service portal without the need to log in again with different details.

Recently Atera has added the ability to create custom ticket status, and also change the Ticket Activity Status manually. However I would like to create our own custom ticket activity status' beyond the "Read" "unread" "Awaiting customer response" "Awaiting Technician Response".

Personally I find the coloured labels much easier to identify what the status of a ticket is, so being able to add Activity status' like "Pending Third Party" or "Booked in" will make it much easier to see what tickets I don't need to look at with a quick glance.

CCleaner would be a great addition!

Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.