Make [Dashboard] tiles customizable, make each tile having interchangeable categories you can combine.
Example:

Tile 1:
[Tickets: Open] + [User Name] + [Connect]

Tile 2:
[Tickets: Pending] +
[User Name] +
[Comment: Internal/External]-[Send]

Tile 3:
[User Name] + [Patch Manage/Software Installation] +
[Monitor: Memory Usage]

Tile 4:
[User Name] + [Ticket #] + [Date Created] + [SLA]

Make it to where the user can set rows of categories for each tile or columns. That way scaling is dynamic for each screen resolution and size.

This has 3 major quality of life improvements
1: Reduces repetitive page refreshes jumping between different menus.
(Like how if a user submits a ticket and needs me to remote in, I don't need to refresh my page to the devices tab, or open a new tab to look at the details of the ticket again if I need to refer back).
2: Makes a centralized dashboard customized to each user.
(This helps transform each dashboard menu exactly how a person wants to see it. They don't need to have multiple pages open to view different things)

3: Allows easy integration with future features and options. Because they can be integrated into the Tile system.

4: Easy to integrate because you already have the tile system UI setup nicely, all you would need to do is just add the category options and filters.