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  1. 16 votes

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    Carson Cooper supported this idea  · 
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    Carson Cooper commented  · 

    Make [Dashboard] tiles customizable, make each tile having interchangeable categories you can combine.
    Example:

    Tile 1:
    [Tickets: Open] + [User Name] + [Connect]

    Tile 2:
    [Tickets: Pending] +
    [User Name] +
    [Comment: Internal/External]-[Send]

    Tile 3:
    [User Name] + [Patch Manage/Software Installation] +
    [Monitor: Memory Usage]

    Tile 4:
    [User Name] + [Ticket #] + [Date Created] + [SLA]

    Make it to where the user can set rows of categories for each tile or columns. That way scaling is dynamic for each screen resolution and size.

    This has 3 major quality of life improvements
    1: Reduces repetitive page refreshes jumping between different menus.
    (Like how if a user submits a ticket and needs me to remote in, I don't need to refresh my page to the devices tab, or open a new tab to look at the details of the ticket again if I need to refer back).
    2: Makes a centralized dashboard customized to each user.
    (This helps transform each dashboard menu exactly how a person wants to see it. They don't need to have multiple pages open to view different things)

    3: Allows easy integration with future features and options. Because they can be integrated into the Tile system.

    4: Easy to integrate because you already have the tile system UI setup nicely, all you would need to do is just add the category options and filters.