Currently, the search bar seems to only take into account elements such as the ticket title or ID. This significantly limits the ability to efficiently locate tickets, especially when the keywords being searched are only present in the description or comments of the ticket.

It would be extremely helpful if the global search also allowed for searching the full content of tickets, including:

The initial description,

The responses/comments added by technicians or users,

Custom fields.

Such an improvement would greatly facilitate the management and tracking of tickets, particularly when dealing with a high volume of requests.