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  1. It would be good if Atera would commission a third party to undertake a security audit of the Atera platform and publish the report. How can we provide any kind of assurance to our customers when we do not even know if security is being looked at?

    If Atera suffers from a breach what can we say to our customers? We use a random product that we have no idea the security of it and they got hacked?

    69 votes

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    1 comment  ·  Security  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Backing up or exporting files: We spend all of our lives backing up things for our customers, feels uncomfortable not to back up our databased. if Atera is hacked and if we don't have a back up and we will have a problem. It would be a facility to have a backup of Atera. It is not about migrating to a new service. Us knowing we have a secure backup every week and every night.

    54 votes

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  3. Huge security risk to only have a singly read/write API key - I see there are suggestions for separate read/write one but realistically we should be generating keys per app and have the option to limit the scope to specific features or customers.

    The API key gets transferred in the clear on PowerShell scripts to a customer device - so there really needs to be some improvements in this area.

    45 votes

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    3 comments  ·  Security  ·  Admin →
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  4. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    35 votes

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    3 comments  ·  Security  ·  Admin →
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  5. Found out today that there is no backup or way to backup from atera.

    We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

    I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

    TBH i'm going to check this with one…

    32 votes

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  6. Have a checkbox for permanently trust this device.

    2fa on a phone is completely redundant. If somebody steals my phone and hacks my password, then they instantly have access to my authentication app to access the atera app anyway. Not very well thought through and pointless having to do it even once a week.

    The only application I can possibly think of is an employee that leaves, in which case their access could be revoked through the portal anyway.

    27 votes

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    2 comments  ·  Security  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. My customers are extremely privacy-conscious, an acceptance password for Splashtop to confirm the connection would help a lot. Just connecting to the machine is causing some problems.

    25 votes

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  8. The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.

    But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.

    Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.

    22 votes

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  9. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    17 votes

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  10. The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.

    17 votes

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  11. Enable generating a totp code within password manager for client passwords stored in password manager

    16 votes

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  12. Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.

    16 votes

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  13. When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
    Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.

    13 votes

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  14. To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.

    12 votes

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  15. We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.

    9 votes

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  16. As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.

    8 votes

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  17. By default AnyDesk get pushed to all endpoints (including servers which have the Atera Agent installed). While this is nice for user Machines - it's less then ideal for servers... Give us the option to exclude machines from AnyDesk Deployment. Or better yet: let us choose on which machines (machine type) we want to install anydesk

    7 votes

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  18. It is crucial for us to have a 2FA check when deleting bulk of data, such as a site.

    7 votes

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  19. 2FA : it should remember my settings. Right now, there are 8 clicks to log in. I just want to put in the passwords and 2FA, not biometric. Would be nice for it to remember how we want to log in. Too many clicks. It keeps showing me all the options every single time

    7 votes

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  20. I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.

    6 votes

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