Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
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jded
commented
I completely agree - there needs to be much more granular control of roles - they're currently not fit for purpose for an MSP. For example, we can't have a user with access to policy configuration, without making him a full admin and therefore providing him access to all the billing information. This is a security risk that needs a solution ASAP.