Ideas and Feedback

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  1. This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

    210 votes

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    Under Review  ·  26 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  2. The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…

    205 votes

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    13 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. Greatly improve search bar engine and search results to provide better experience throught the webapp

    192 votes

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    Planned  ·  8 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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  4. What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    186 votes

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    Under Review  ·  3 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  5. We are only able to place software which are in Chocolatey or HomeBrew in our software bundles.

    We would like to upload customized software to Atera to install on our client's computers via software bundle.

    181 votes

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    7 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    180 votes

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    Under Review  ·  11 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    177 votes

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    14 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Timed ticket automations

    I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

    After 48hrs, auto close the ticket

    176 votes

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    21 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

  9. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    172 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. This is a standard feature with other RMM's -

    ability to push 3rd party .MSI installation to endpoints. for example - push a VPN agent .msi installation package to group of endpoints or a specific end point.

    Thanks!

    170 votes

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    6 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Have you considered syncing your directory services with Atera to sync and manage contacts?
    What services do you use and what sync capabilities would you like to see in Atera?

    161 votes

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    Under Review  ·  7 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  12. For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

    If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

    159 votes

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    Planned  ·  8 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  13. By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    156 votes

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    3 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Bitdefender integration.. Need the ability to deploy from within Atera, similar to how Webroot can be.

    156 votes

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    9 comments  ·  Bitdefender  ·  Flag idea as inappropriate…  ·  Admin →

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  15. The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.

    155 votes

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    Under Review  ·  15 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  16. As most helpdesk engineers are working remotely a flag would help to show another user is actively working on the ticket.

    147 votes

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    8 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    Coming soon: We will flag any open tickets that your helpdesk engineers are actively addressing so your team is updated in real-time, eliminating duplicate effort.

    Stay tuned for our Product Release notifications.

  17. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    146 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    144 votes

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    8 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. 144 votes

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    7 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Commands continuity in case of any termination (reboot, shutdown, manual abort etc.)

    139 votes

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    Planned  ·  4 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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