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5040 results found

  1. An integration with SentinelOne, a global leader in cyber-security

    448 votes

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  2. Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

    Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

    436 votes

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  3. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    422 votes

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  4. Need a report to tell me which devices for a customer are eligable for Windows 11

    405 votes

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    9 comments  ·  Reports  ·  Admin →
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  5. The ability to silently take a live screenshot of a device to see user activity to determine if free

    414 votes

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    9 comments  ·  Agent  ·  Admin →
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  6. By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    401 votes

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    15 comments  ·  Tickets  ·  Admin →
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  7. Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it

    https://github.com/WAdama/nas_ab_status/commits/master

    The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…

    390 votes

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  8. Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

    385 votes

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  9. 377 votes

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    14 comments  ·  Alerts  ·  Admin →
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  10. Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

    362 votes

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    7 comments  ·  Agent  ·  Admin →
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  11. Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.

    347 votes

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  12. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    341 votes

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  13. On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.

    Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.

    337 votes

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    41 comments  ·  Tickets  ·  Admin →
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  14. This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    329 votes

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  15. When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

    323 votes

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    9 comments  ·  Tickets  ·  Admin →
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  16. Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app

    321 votes

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  17. Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.

    Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.

    The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.

    310 votes

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  18. If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.

    308 votes

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    8 comments  ·  Alerts  ·  Admin →
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  19. Is there any pipeline to support dark mode.

    303 votes

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  20. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    306 votes

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    1 comment  ·  Agent  ·  Admin →
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