4689 results found
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Search bar enhancements
Greatly improve search bar engine and search results to provide better experience throught the webapp
297 votesHi,
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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Improved Billing
This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?
279 votes -
Battery Health Report
Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage
273 votes -
Send system information with Helpdesk Agent support tickets
What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?
272 votes -
Edit Ticket Notes
Please add the ability to edit and delete internal notes.
250 votes -
Project Ticket
Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting245 votes -
Uninstall software installed by Chocolatey
This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?
I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...
236 votes -
"Work from Home" Simultaneous Dual-Monitor Support
Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.
233 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Splashtop SOS
For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.
As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.I'm pretty sure Atera can fulfill this dream ;-)
224 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Monitored Agent "addon" for Synology
What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...
Thank you!
221 votes -
Update Chocolatey Script to a newer version
Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.
219 votes -
Improve adding Manual Time Entries
In the new UI, entering manual time entries is very laborious.
Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.
It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.
217 votes -
Automatically close Alert tickets when resolved
Would be really helpful to have alert tickets automatically close when the alert is resolved
For example Machine status unknown ticket closes when machine is back online!209 votes -
3cx integration
Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.
210 votes -
Active Directory Devices sync
Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.
208 votes -
Microsoft Licensing integration
Microsoft Licensing integration
196 votes -
Assign a contact to multiple agents and/or assign multiple contacts to an agent
Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.
189 votes -
Complex rules for alerts generation
Set your alert rules using logical operators like and/or
179 votes -
Improve SNMP module (consolidated)
- SNMP monitoring in dashboard, OID values and what not.
- Support for Linux/Fedora based monitoring agent.
- SNMP trap receiving.
- More control on SNMP settings, polling rate, etc.
177 votes -
PDF Preview Window
It would be nice for attachments to have a preview window for common file types such as, .PDF, .docx, etc
175 votesHi,
Great news! The feature you suggested is going through final QA stages and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
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