Ideas and Feedback

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  1. An integration with SentinelOne, a global leader in cyber-security

    138 votes

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    Under Review  ·  7 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. See Acronis alerts (along with all other alerts) within Atera.

    137 votes

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    Planned  ·  3 comments  ·  Acronis  ·  Flag idea as inappropriate…  ·  Admin →

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  3. You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization

    130 votes

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    Under Review  ·  2 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.

    125 votes

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    Planned  ·  1 comment  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Set your alert rules using logical operators like and/or

    123 votes

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    Under Review  ·  8 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    112 votes

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    9 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...

    Thank you!

    103 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app

    102 votes

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    3 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. We'll initiate a notification, in real time, whenever the following events occur:

    This awesome feature will potentially enable you to earn more!

    Do you have additional event examples that can help your business grow?

    102 votes

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    Under Review  ·  1 comment  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 101 votes

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    10 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.

    It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.

    100 votes

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    4 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. The ability to choose how many devices to view per page (10,20,40, 100, etc)

    98 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.

    94 votes

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    9 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Currently we use ITARIAN, which allows us to rename and install the agent using our company name, this appears in the start menu and add or remove programs as our company name, this help avoid customer uninstalling by mistake if they don't know what the software is.

    90 votes

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    3 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Integration with UniFi Cloud

    87 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Project Ticket - separate Tab like Scheduled Tickets.
    This ticket should not be excluded from SLA counting

    87 votes

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    3 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.

    87 votes

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    4 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!

    86 votes

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    Planned  ·  21 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Option to open an attachment rather than having to download each time.

    84 votes

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    2 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Are you part of an internal IT department that supports multiple/all departments within your organization? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    81 votes

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    Under Review  ·  9 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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