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4845 results found

  1. The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.

    282 votes

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    17 comments  ·  Tickets  ·  Admin →
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  2. When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

    281 votes

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    6 comments  ·  Tickets  ·  Admin →
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  3. This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

    274 votes

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    Under Review  ·  51 comments  ·  Billing  ·  Admin →
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  4. What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    267 votes

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  5. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    264 votes

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    7 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Please add the ability to edit and delete internal notes.

    238 votes

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    24 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Project Ticket - separate Tab like Scheduled Tickets.
    This ticket should not be excluded from SLA counting

    226 votes

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    6 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    226 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  9. This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?

    I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...

    224 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Is there any pipeline to support dark mode.

    218 votes

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  11. What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...

    Thank you!

    218 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

    As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
    Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

    I'm pretty sure Atera can fulfill this dream ;-)

    https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

    208 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  13. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    202 votes

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  14. Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    200 votes

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  15. Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.

    193 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Veam integration

    192 votes

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  17. Set your alert rules using logical operators like and/or

    176 votes

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    Under Review  ·  8 comments  ·  Alerts  ·  Admin →
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  18. Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.

    174 votes

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    27 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Microsoft Licensing integration

    173 votes

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  20. the ability to schedule an existing ticket for a later date

    169 votes

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    18 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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