4720 results found
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Windows update roll back
It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.
Every product that I have used in the past offers this feature.
135 votes -
customer report
Executive customer report. Intended to be sent to the customer once a month.
This report should include the following;How many tickets were opened, closed,
How many alerts were opened and closed,
How many updates/patches were installed
Status of AV,
Status of backup,
How much time technicians were in remote session
overall health of their systems.This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.
134 votes -
Bad Mac Support
When I was new to Atera, at the beginning. I was very happy to see Windows Linux and MAC support. Unfortunatly you let the Mac more and more behind. Still features which you wanted to consider AND still Bugs ne one fixes are there.
This is very bad and sad. Because I pay to get a better and better Product. Dont forget your members. Fix old Problems and hold a standard. Than bring new features!
133 votes -
Password History
a disgruntled employee could go through Atera and delete critical passwords. the wrong password could be updated. An old system could come back to us with an out of data admin password that has been updated in atera and the old one forgotten.
the ability to run a password history report on a client to see old or deleted passwords that were stored in atera, so it would make the actions of a disgruntled employee useless instead of critically damaging.
133 votes -
Deploy agent from network discovery
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)
132 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
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Multiple threshold profiles on device
Add ability to add multiple threshold profiles onto device
e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services
131 votes -
Role management
How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!
131 votes -
Add ability to remove technicians
Would it be possible to add the ability to remove disabled technicians.
130 votes -
Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
130 votes -
Add Webroot Functionality Inside Atera
Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.
129 votes -
Print a Ticket
Clients have asked me for copies the the ticket's in a pdf form. There is no nice way to print a ticket, and the time entry notes.
128 votes -
API Key Manager / API Security / Expanding capabilities / OpenAPI compliance
Ability to create and manage multiple API keys per account.
Detailed API key management with read, write, and delete permissions.
Restrict access by IP address.
Set expiration dates for API keys to enforce temporary access.
Updated, OpenAPI-compliant documentation for easier integration.Enhanced security and reduced risk of misuse.
Flexible access control with multiple API keys for different integrations.
Clear, modern, and standardized documentation for IT technicians..
Easier management and auditing of API keys.124 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
[For major features only–] You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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Wake on Lan automation
We enabled WOL (Wake on LAN) on our desktops. It would be great if we can schedule a WOL packet being send to offline computers before processing the automation task. So we never interupt the end users by processing the updates outside office hours.
123 votes -
Network Discovery: More opportunities
We'll initiate a notification, in real time, whenever the following events occur:
This awesome feature will potentially enable you to earn more!
Do you have additional event examples that can help your business grow?
117 votes -
Activity Status "Awaiting on customer reply" should stop the SLA as well
Activity Status "Awaiting on customer reply" should stop the SLA as well
111 votes -
112 votes
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Include network mapping
scheduled scan with mapping
110 votes -
The ability to have several sites for one customer
Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.
So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…
107 votes -
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
102 votes -
Meraki integration
Meraki Integration, which includes monitoring for AP's Switches and MX appliances.
99 votes
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