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  1. We have a few practices that use a tablet (one client uses Android, another two use iPads). We would love the ability to install Atera on tablets to have a more complete understanding of our client's network picture.

    Thank you!

    128 votes

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    2 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.

    126 votes

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    3 comments  ·  Webroot  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Would it be possible to add the ability to remove disabled technicians.

    125 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!

    126 votes

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  5. It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

    126 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Add ability to add multiple threshold profiles onto device

    e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services

    124 votes

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    15 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

    119 votes

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    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ll update you

    once it

    s been implemented and released!

  8. Clients have asked me for copies the the ticket's in a pdf form. There is no nice way to print a ticket, and the time entry notes.

    116 votes

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    7 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. We'll initiate a notification, in real time, whenever the following events occur:

    This awesome feature will potentially enable you to earn more!

    Do you have additional event examples that can help your business grow?

    114 votes

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  10. We enabled WOL (Wake on LAN) on our desktops. It would be great if we can schedule a WOL packet being send to offline computers before processing the automation task. So we never interupt the end users by processing the updates outside office hours.

    112 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. When a device goes offline I can set a notification while I can't receive anything when it comes back online.
    This would be very useful on servers.

    107 votes

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    We’ll send you updates on this idea

    4 comments  ·  Alerts  ·  Admin →
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  12. 107 votes

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    We’ll send you updates on this idea

    0 comments  ·  Acronis  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. The ability to see warranty information on devices.

    103 votes

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    1 comment  ·  Reports  ·  Admin →
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  14. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.

    So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…

    101 votes

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    8 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. scheduled scan with mapping

    101 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.

    Every product that I have used in the past offers this feature.

    98 votes

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  18. Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)

    97 votes

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    0 comments  ·  Mobile App  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Reply to tickets, update tickets via email (email correspondence).

    Need the ability to correspond with customer tickets via email only. We need to easily see ticket content and reply to the ticket via email with our replies entered in the ticket. Every helpdesk software I have ever used worked this way except Atera/Zendesk. It make Atera almost useless as a helpdesk ticketing system for a busy MSP.

    The website is not good (no desktop/browser notifications) and it seems ridiculous to have to receive mobile app notification with a web-portal open at the same time.

    95 votes

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    6 comments  ·  Tickets  ·  Admin →
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  20. I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.

    Maybe by implementing push notifications for the browser?

    95 votes

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