4772 results found

1. Webroot license sync or storage in Atera

   Sync customer license numbers with Webroot for automated installation, or at the very least allow us to manually copy the customers Webroot serial number into Atera so that we don't get to go get it from Webroot's portal every time a workstation is added.

   78 votes

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   4 comments  ·  Webroot  ·  Delete…  ·  Admin →
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2. Different License Types

   The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.

   77 votes

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   6 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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3. Add a report for the last 10 users to log on to a machine and the login time

   I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.

   76 votes

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   3 comments  ·  Reports  ·  Delete…  ·  Admin →
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4. Intune integration

   This has already been intergraded but not at the level it could be users, devices, agent install. Users are already assigned devices automatically in Intune you could easily pull that data and match it to the devices you have.

   75 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Powershell & CMD.exe Launch Options

   Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.

   75 votes

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   9 comments  ·  Delete…  ·  Admin →
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6. Alert statuses and repetitive reminders

   Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.

   Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.

   75 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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7. Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information

   Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

   75 votes

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   15 comments  ·  Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652

   
   

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

8. Request for Robust Agent Self-Upgrade Mechanism

   I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

   Current Problems
   When upgrading agents via:

   MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

   Triggers Error 2753 (corrupted installer state) or GPO conflicts.

   Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

   No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

   No built-in rollback: Failures leave devices in a broken state.

   Suggested Solutions: Agent Self-Upgrade Module!
   Embed a standalone updater within the agent (like Chrome/Firefox/NinjaONE auto-updates).
   Validate the new version before removing the old one.

   Fallback Mechanism: Retain the old agent if the new version fails to install.

   Silent Upgrades: Support seamless upgrades without GPO/MSI dependencies (e.g., HTTP-based binary patches).

   NIS2 Compliance: Broken agents = gaps in asset inventory (a compliance risk).
   IT Overhead: Manual fixes (like PowerShell cleanups) waste hours.
   User Impact: Failed upgrades disrupt workflows and erode trust.

   Example Scenario:

   Atera Support advised me to run:
   Get-WmiObject -Class Win32Product | Where-Object {$.Name -eq "AteraAgent"} | Remove-WmiObject
   followed by CURL reinstall. This is error-prone and unsustainable.

   Request
   Please prioritize a native, fault-tolerant upgrade system to replace the current fragile methods. Many competitors (e.g., NinjaRMM, Datto RMM) handle this elegantly.

   Thanks for considering!

   I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

   Current Problems
   When upgrading agents via:

   MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

   Triggers Error 2753 (corrupted installer state) or GPO conflicts.

   Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

   No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

   No built-in rollback: Failures leave devices in a broken… more

   74 votes

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   7 comments  ·  Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   
   

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   
   

   Best regards,

   The Atera Team

9. Label printing for assett management

   Add the ability to print asset management tag labels for managed assets.

   74 votes

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   5 comments  ·  Asset management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

10. password generator

    Please add a password /passphrase generator in Customer>password.

    74 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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11. Less AI, more fixing existing issues?

    Can you focus less on adding AI to every single thing, and actually just fix the basic existing issues that have been on here for an extended time? We were told that we would be able to assign multiple computers to a user when we signed up months ago, but that still hasnt been implemented--yet theres a new AI update out every week.

    73 votes

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Add spell check in ticket input

    Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.

    72 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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13. Chat feature from the mobile app.

    The ability to use the chat feature from the mobile app.

    72 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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14. Change Threshold profiles to use a Parent/Child relationship model

    It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.

    What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable or override.

    So If I have a server that has a different brand of AV on it from the one on all the other servers, i can create a new profile based on the parent profile just unselect that check from the baseline profile and add the the new alert. This will make it easier to make sure that any changes to the parent settings are applied to all child profiles instantaneously.

    Basically replicate the way NTFS permissions inherit.

    It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.

    What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable… more

    72 votes

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    8 comments  ·  Alerts  ·  Delete…  ·  Admin →
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15. Customer Portal Should Include Assets

    Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.

    71 votes

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

16. Acronis Integration in an existing Cloud Tenant

    We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.

    72 votes

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    0 comments  ·  Acronis  ·  Delete…  ·  Admin →
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17. Fortinet Integration

    An integration with Fortinet, a global leader in cyber-security

    71 votes

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. 1Password Integration

    Integration with 1 Password. for better password management and OTP Function.
    Realy missing a good Password and OTP option.

    71 votes

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    4 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. Emails to other than the requester

    I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.

    70 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Please simplify the login process

    When logging in, here's what I have to do

    1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
    2. Enter my email address, click "continue"
    3. A password field appears. Enter my password.
    4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
    5. I click "Try another method"
    6. I then click "Google Authentication or similar"
    7. On the following page a OTP field appears for my rolling code

    Only after all this can I log in and get to working.

    Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.

    I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.

    At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.

    Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!

    Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY

    When logging in, here's what I have to do

    1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
    2. Enter my email address, click "continue"
    3. A password field appears. Enter my password.
    4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
    5. I click "Try another method"
    6. I then click "Google Authentication or similar"
    7. On the following page a OTP field appears for my rolling code

    Only after all this can I log in and get to working.

    Now this wouldn't be so much of an issue if Atera didn't keep logging me out… more

    70 votes

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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