4502 results found
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Add spell check in ticket input
Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.
65 votes -
password generator
Please add a password /passphrase generator in Customer>password.
65 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Powershell & CMD.exe Launch Options
Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.
64 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Acronis Integration in an existing Cloud Tenant
We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.
63 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Chat feature from the mobile app.
The ability to use the chat feature from the mobile app.
63 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Change Threshold profiles to use a Parent/Child relationship model
It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.
What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable…
63 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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A smarter way to monitor temperature
One of the most important features of any RMM solution is the monitoring of hardware. Specifically, temperature of the motherboard, CPU and DISK. Atera has that capability right now and thresholds are fully customizable. But different hardware has different thresholds.
Within the Intel lineup, there are different thresholds for the i3, i5 and i7. And even within the same processor family, there are different thresholds for different generations.
Having one conservative threshold generates a lot of false alerts. And going the other way is risky. Creating different thresholds for different processor types and generations becomes a management nightmare giving that…
62 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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bitdefender integrity monitoring
Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
Need this to be turned on to meet PCI requirements and enhance overall end-points security.61 votes -
Searchable and Reportable Custom Fields
Any Custom Fields we add to a Device page should be searchable and show up in reports.
61 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Fortinet Integration
An integration with Fortinet, a global leader in cyber-security
58 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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1Password Integration
Integration with 1 Password. for better password management and OTP Function.
Realy missing a good Password and OTP option.58 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Separate Software & Hardware updates - Add column to show only Driver Updates
It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for…
57 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Work From Home - Branding on landing page
Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks
57 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Append original ticket when customer replies to automated notification rather than creating a new ticket.
Append original ticket when customer replies to automated notification rather than creating a new ticket.
At the moment the notifications from the ticket automation rules with the email templates will not append to a ticket when replied to , but open a new one.Refer Atera case #262087
57 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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snmp
SNMP monitoring,
We monitor all DiskUsage / Memory, CPU, Network bandwidth Usage type OIDs on servers / switches / routor or any other SNMP device.
It would be very relevant to allow the activation or not of a historical graph of each supervised OID in order to be able to do troubleshooting or proactive supervision
Current SNMP monitoring is so incomplete without this essential functionality !!! We would like have some graph same as prtg/nagios/NMP/graphana/ or other
56 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Atera Back up
Backing up or exporting files: We spend all of our lives backing up things for our customers, feels uncomfortable not to back up our databased. if Atera is hacked and if we don't have a back up and we will have a problem. It would be a facility to have a backup of Atera. It is not about migrating to a new service. Us knowing we have a secure backup every week and every night.
56 votes -
Select ALL devices at once (not in parts/currently showing 20 of X-devices)
Select ALL devices at once
To add profiles/software bundles, alert thresholds, etc.When you use the checkbox to select all devices, the UI only selects the 20 currently showing devices instead of ALL devices.
I would like to select ALL devices without endless scrolling down to show all devices and then scroll back up again, to check the box and push a change at once.
56 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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HTTP / HTTPs Admin Portals for Devices
We should be able to create a tunnel through an atera agent that allows us to administrative access an internal HTTP / HTTPs website for devices like
- Firewalls
- Printers
- Access Points
- Cameras
basically anything that you do not want to open up to the world but would like to admin without first logging into a server using splashtop or something else
55 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
55 votes -
Webhooks Integration
Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.
55 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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