4756 results found
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Separate Software & Hardware updates - Add column to show only Driver Updates
It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for…
69 votes -
integration with Snipe-IT asset management software
An integration with Snipe-IT asset management software would be awesome.
Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.
Snipe-IT is open source:
https://snipeitapp.com/product/open-source
Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.69 votes -
Auditability and compliance
Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs
69 votes -
Hiding Atera, Anydesk or splashtop Icons in system tray
I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system
68 votes -
Searchable and Reportable Custom Fields
Any Custom Fields we add to a Device page should be searchable and show up in reports.
68 votes -
Request for Robust Agent Self-Upgrade Mechanism
I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.
Current Problems
When upgrading agents via:MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).
Triggers Error 2753 (corrupted installer state) or GPO conflicts.
Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.
No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).
No built-in rollback: Failures leave devices in a broken…
66 votes -
Atera Back up
Backing up or exporting files: We spend all of our lives backing up things for our customers, feels uncomfortable not to back up our databased. if Atera is hacked and if we don't have a back up and we will have a problem. It would be a facility to have a backup of Atera. It is not about migrating to a new service. Us knowing we have a secure backup every week and every night.
66 votes -
Auto-assign tickets with initial reply
Auto-assign tickets. When a tech replies to a ticket, they should be assigned the ticket by default. We shouldn't need to manually assign tickets or use round robin ticket set up.
66 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
66 votes -
Penetration Testing
I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.
65 votes -
ITSM Improvement - Peripherals
Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.
65 votes -
Work From Home - Branding on landing page
Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks
65 votes -
bitdefender integrity monitoring
Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
Need this to be turned on to meet PCI requirements and enhance overall end-points security.64 votes -
merging tickets
When the Merge ticket box comes up instead of having to know the ticket number or title can a list of open tickets be displayed in the drop-down list
63 votes -
Patch Dashboard View
Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.
63 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Bitwarden Integration
For internal and client password management as well as OTP sign in using cloud instances or on-site integrations of bitwarden.
62 votes -
62 votes
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Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
62 votes -
Less AI, more fixing existing issues?
Can you focus less on adding AI to every single thing, and actually just fix the basic existing issues that have been on here for an extended time? We were told that we would be able to assign multiple computers to a user when we signed up months ago, but that still hasnt been implemented--yet theres a new AI update out every week.
61 votes -
Notification to customer/client about ongoing connection
Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.
Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.
61 votes
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