5071 results found
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Multiple api keys per account
Huge security risk to only have a singly read/write API key - I see there are suggestions for separate read/write one but realistically we should be generating keys per app and have the option to limit the scope to specific features or customers.
The API key gets transferred in the clear on PowerShell scripts to a customer device - so there really needs to be some improvements in this area.
53 votes -
Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
53 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Show Idle Devices
To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).
53 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customize Dashboard and Reports
Customize Dashboard and Reports
52 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
53 votesHi!
We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.
- If you could choose to get 2 types of Alerts through Atera system, what will they be?
- Once you get the alert, what do you expect for your next steps in the system?
- What will combined alerts in Atera system help you with?
Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here
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Ad reset and unlock account
often need to reset and or lock/unlock AD user account.
A module to connecto to AD would make it so practical.Disable account
Reset Password
enable expiration
require password change
Member52 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disk Space History with predicted time til full
It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.
Coupled with that, it would be great to get a predicted mean time until full based on historic trend.
52 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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CPU Temperature in Metrics
I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.
50 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The ability to Remove or Edit the default Ticket fields
Create functionality that enables the removal of the default ticket fields (for instance Contract or Impact). Editing this field could be useful as well, as some fields are needed, but the entries aren't suited to the specific business.
50 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Sonicwall integration
Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)
50 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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add an option/button to send / resend a user's customer portal to the user
My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.
This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.
I hope you will grant this request. It would make it so much convenient and easier.
50 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add event details for failed logins
When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.
50 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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SaaS Licenses Management
Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.
50 votes -
Dashboard view to show what computers have a healthy or unhealthy bitdefender install
A quick dashboard for visually seeing unhealthy bitdefender agents. If a customer uses bitdefender all assets should have bitdefender, so a way to see if any one agent doesn't have it installed or has issues would be great.
49 votes -
Show hard drive active time in the metrics window.
Show hard drive active time in the metrics window. Helps to know that some process is using the disk drive at a high percentage and this might be slowing the computer for the end user.
49 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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View password without reviling it.
Sometimes the end user is close by, and you need to copy the admin password so it would help to have the option to copy the password without reviling it.
49 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Label printing for assett management
Add the ability to print asset management tag labels for managed assets.
48 votes -
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
48 votes -
Put devices in multiple folders or tags
I would love the ability to 'tag' devices, or be able to place devices in multiple folders. So you could either tag devices with 'server' or 'finance' or 'sales', or be able to put device in multiple folders, eg 'building a' or 'site b' or 'servers'.
You get the idea... :)
48 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
47 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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