5052 results found
-
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
43 votes -
White Label service desk URL
Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.
43 votes -
Password access in the portal
Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.
43 votes -
SSL Cert. Monitoring
It would be amazing to monitor the validity of SSL Certs.
43 votes -
Software Inventory needs to show accurate information
Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.
43 votes -
Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API42 votes -
Notes or description section on Invoice
It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.
Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.
42 votes -
Work from Home usage
I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.
42 votes -
Alert about vulnerable software on devices
Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.
42 votes -
Add Bios date in Auditor Report - help create list of replacement PC
In order to create a list of PCs to be replaced, having the date of the bios greatly helps
42 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We’ll update you
once it’s been implemented and released! -
"Update all" button on Devices page
I believe there should be a button within the navbar of the Devices tab that once selecting specific machines, allows you to update all patches on those machines, rather than doing a report, manually clicking all unnecessary machines or doing it patch by patch on the Patch Management page.
41 votes -
Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
41 votes -
Helpdesk agent install automatically when Atera agent gets installed
I want the helpdesk agent to get enabled automatically on the agent upon installation
41 votes -
topology
Have a Network Topology Mapper, SNMP based in Network Discovery.
Look to Domotz for inspiration.41 votes -
Windows updates installed with Atera are not synced with local client PC update history
According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.
41 votes -
Warranty Report
The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.
41 votes -
Display a pop up message before and after an automation and patch task
Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.
41 votes -
Software inventory report
List all machines with software of a certain version number and above/below (useful for example for finding java versions that require a license for commercial use)
41 votes -
Microsoft Integrations : 365 / Azure / Defender / Defender for Cloud
It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,
40 votes -
Software install/uninstall email alert
You currently have an alert for software newly installed or uninstalled but only generates information events in the event viewer.
Please add an option for an email notification. This is really important to be able to monitor all software changes on end devices and as you already have the alerts it should be an easy implementation.40 votes
- Don't see your idea?