4751 results found

1. Work from Home report

   Would like to see a report that could be run against the system to see which customers have "Work from Home" enabled on computers.

   This is for 2 reasons, billing, and much more, security.

   Need to be able to see more than anything, which customer have this enabled.
   Right now you have to look customer by customer, takes to much time.

   44 votes

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   9 comments  ·  Reports  ·  Delete…  ·  Admin →
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2. Overview patch management report per customer per device

   Overview patch management report per customer per device after Patch-Job or planed.

   44 votes

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   2 comments  ·  Reports  ·  Delete…  ·  Admin →
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3. Automation based on technician reply

   Currently, you cannot create any ticket automations for when an engineer replies to a ticket.

   I.e set status to pending when engineer replies to ticket.

   44 votes

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   4 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Ability to mark devices as "Inactive"

   I need to be able to manually mark Devices at "Inactive". Want to keep them for inventory, but don't want them to show up in sites or take scripts/patches. Also, this is different from retired devices, because I want it to be a manual process and just because a device hasn't been used in "X" amount of days doesn't mean it's inactive.

   43 votes

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

5. Portal / Form Ticket Template - Improvements (consolidated)

   1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

   2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

   3. Core fields flexibiltiy -
      Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

   4. Default field value -
      Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

   5. Save prefilled templates -
      Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

   6. Click to move
      Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

   7. Show Fields
      Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

   1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

   2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

   43 votes

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   16 comments  ·  Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

6. Network Utilization Monitoring

   Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.

   43 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. Add Software Inventory via API

   These link generates a list of installed Software.
   https://app.atera.com/new/reports/template/software-inventory
   It is possible to get these list per API

   43 votes

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   6 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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8. White Label service desk URL

   Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.

   43 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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9. Alert about vulnerable software on devices

   Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.

   43 votes

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   2 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. Automated rules based on Criteria

    Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot / bitdefender which would also allow us to save the key for a customer so that when we install webroot it would automatically be installed

    i.e.

    If "computer os" = "windows 10" then install AV (using the already existing script on your site) with key = "customer key"

    each Automated rule should be able to be configured for every site... just selected sites.. or just 1 site

    Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot… more

    43 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    I would like a snippet for the email body when a user submits a ticket via email. It would allow me to add it to an email template so I can see what the details of the ticket are.

    43 votes

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    20 comments  ·  Tickets  ·  Delete…  ·  Admin →
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12. topology

    Have a Network Topology Mapper, SNMP based in Network Discovery.
    Look to Domotz for inspiration.

    42 votes

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    1 comment  ·  Network Discovery  ·  Delete…  ·  Admin →
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13. Notes or description section on Invoice

    It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.

    Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.

    42 votes

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    5 comments  ·  Billing  ·  Delete…  ·  Admin →
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14. Work from Home usage

    I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.

    42 votes

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    3 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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15. Add Bios date in Auditor Report - help create list of replacement PC

    In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    42 votes

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    9 comments  ·  Reports  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

16. Display a pop up message before and after an automation and patch task

    Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.

    42 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. Microsoft Integrations : 365 / Azure / Defender / Defender for Cloud

    It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,

    41 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. Software install/uninstall email alert

    You currently have an alert for software newly installed or uninstalled but only generates information events in the event viewer.
    Please add an option for an email notification. This is really important to be able to monitor all software changes on end devices and as you already have the alerts it should be an easy implementation.

    41 votes

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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19. Asset Management: Mass import into Atera.

    Asset Management: Mass import into Atera.

    41 votes

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    3 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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20. Tray Icon customisation

    We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..

    41 votes

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    5 comments  ·  Agent  ·  Delete…  ·  Admin →
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