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4690 results found

  1. Automation based on technician reply

    Currently, you cannot create any ticket automations for when an engineer replies to a ticket.

    I.e set status to pending when engineer replies to ticket.

    44 votes

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    4 comments  ·  Tickets  ·  Admin →
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  2. Network Utilization Monitoring

    Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.

    43 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Windows updates installed with Atera are not synced with local client PC update history

    According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.

    43 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Admin →
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  4. White Label service desk URL

    Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.

    43 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  5. Alert about vulnerable software on devices

    Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.

    43 votes

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    2 comments  ·  Agent  ·  Admin →
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  6. Password access in the portal

    Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.

    43 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  7. Automated rules based on Criteria

    Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot…

    43 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Admin →
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  8. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    I would like a snippet for the email body when a user submits a ticket via email. It would allow me to add it to an email template so I can see what the details of the ticket are.

    43 votes

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    20 comments  ·  Tickets  ·  Admin →
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  9. Software Inventory needs to show accurate information

    Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

    43 votes

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    3 comments  ·  Devices  ·  Admin →
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  10. Add Software Inventory via API

    These link generates a list of installed Software.
    https://app.atera.com/new/reports/template/software-inventory
    It is possible to get these list per API

    42 votes

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    6 comments  ·  Admin & Core platform  ·  Admin →
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  11. Notes or description section on Invoice

    It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.

    Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.

    42 votes

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    5 comments  ·  Billing  ·  Admin →
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  12. Work from Home usage

    I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.

    42 votes

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    3 comments  ·  Work From Home  ·  Admin →
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  13. Add Bios date in Auditor Report - help create list of replacement PC

    In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    42 votes

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    9 comments  ·  Reports  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  14. Display a pop up message before and after an automation and patch task

    Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.

    42 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  15. Text Message (SMS) Alerts

    I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.

    41 votes

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    9 comments  ·  Alerts  ·  Admin →
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  16. Deleting comments

    Ability to delete comments.

    If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.

    41 votes

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    2 comments  ·  Tickets  ·  Admin →
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  17. Dark Web Monitoring

    Any thoughts on introducing Dark Web Monitoring for customer sites so we can offer this service to our customers?

    41 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  18. Microsoft Integrations : 365 / Azure / Defender / Defender for Cloud

    It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,

    41 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  19. Software install/uninstall email alert

    You currently have an alert for software newly installed or uninstalled but only generates information events in the event viewer.
    Please add an option for an email notification. This is really important to be able to monitor all software changes on end devices and as you already have the alerts it should be an easy implementation.

    41 votes

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    1 comment  ·  Alerts  ·  Admin →
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  20. topology

    Have a Network Topology Mapper, SNMP based in Network Discovery.
    Look to Domotz for inspiration.

    41 votes

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    1 comment  ·  Network Discovery  ·  Admin →
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