4690 results found
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Splashtop Hidden Remote Access
When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.
48 votes -
Request for Robust Agent Self-Upgrade Mechanism
I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.
Current Problems
When upgrading agents via:MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).
Triggers Error 2753 (corrupted installer state) or GPO conflicts.
Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.
No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).
No built-in rollback: Failures leave devices in a broken…
47 votes -
**Remotely Wipe Devices**
Using this application as MSP's, we should have the ability to remotely wipe a mobile device if we find that the device is lost or stolen, an employee is no longer employed and doesn't return the mobile device, but decides to commit corporate espionage or damage the data stored on the device. This would be a great addition to a product that is great and easy to use. Please add this to the next feature release. This would be great.
47 votes -
Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
47 votes -
Executive Summery Report for Security Reports
It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed
46 votes -
Auto resolve eventlog alerts
I would be nice, to set a rule to eventlog alerts, that if the event doesnt occour again in X minutes, then the alert is resolved automatically.
Or make an option to resolve the alert based on later events.
46 votes -
knowbe4
I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.
45 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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User deletion
We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.
45 votes -
Local Active Directory Integration
Using a local active directory environment to sync contacts and devices is a critical part of remote management. Being able to add or remove a user who has just left the company/entity in our active directory environment and it leaving ALL systems is not only time saving but also removes the chance of errors. I'd also like to see directory editing integrated directly into the Atera platform, like installing the Atera agent on the domain controller and being able to make AD changes from the web interface. Both of these would streamline technician training and our day-to-day work.
45 votes -
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
45 votes -
Granular User Permissions (Client Folder for example)
More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.
45 votes -
Include Webroot Antivirus Inactive in Threshold Item
I would like the ability to know if a systems Webroot is not working properly or running. Same applies for Windows Firewall.
45 votes -
Designate Local Patch Repository Servers
Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.
45 votes -
AI and Help Buttons are in the way
Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.
Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.
44 votes -
Helpdesk agent install automatically when Atera agent gets installed
I want the helpdesk agent to get enabled automatically on the agent upon installation
44 votes -
Connection status to an Agent
Would like to see some kind of status, if someone is currently connected to a device. Meaning, I go through all the steps of making a connection to the point it starts to paint the desktop and then I get a message that someone else is already connected. Just would be nice to know that before hand, and possibly who is connected, before going through those steps, and find another method.
Our team mostly uses Splashtop for our remote connections.
44 votes -
SSL Cert. Monitoring
It would be amazing to monitor the validity of SSL Certs.
44 votes -
Work from Home report
Would like to see a report that could be run against the system to see which customers have "Work from Home" enabled on computers.
This is for 2 reasons, billing, and much more, security.
Need to be able to see more than anything, which customer have this enabled.
Right now you have to look customer by customer, takes to much time.44 votes -
Broadcast a message / also ability to scheduled a broadcast message.
If we can broadcast message to specific client, we can remind them to leave their computer on over night so scheduled update would be run. Or if there is a scam email being send to everyone in the organization, we could let them know to delete the message. As Atera agent already installed on all the machines, pushing a pop up message would help to reach many users quickly.
44 votes -
Overview patch management report per customer per device
Overview patch management report per customer per device after Patch-Job or planed.
44 votes
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