4507 results found
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Remarks tab for Ticket
it will be great to have a feature where you can add(type) one liner or couple of words for the resolution provided for individual tickets. Not inside the ticket but just similar to custom field but not predefined.
Regards
Komal
USL Medical NZ1 vote -
Landing page
Why don't we just have a setting to choose the default landing page after logging into the Atera? In my case I need to be at the 'Customers' page when I login and I have to do it every sigle time.
2 votes -
Different email display name for all Alerts
My support email is related to my helpdesk, however it is now sending all alerts as "Help Desk". I would really like it if the support emails were still labeled Help Desk but they system alerts were labeled Atera Alert or something like that. This would allow me to quickly distinguish between the two when receiving an email
1 vote -
Favorite Agent
It could be good to have on the right side on the ticket, all "Favorites Agent" or just "Servers" of the customer with the "Connect" Button to be able to connect faster and keep the ticket open while connecter on the DC or any server.
1 vote -
Work From Home with Windows Server
It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.
2 votes -
Freshbooks
Another push for Freshbooks integration, it looks like its been over 2 years since it was last commented on.
I don't know if there was an API before, but there definitely is one now:
https://www.freshbooks.com/api/start
Hopefully that helps!1 vote -
Add the Ability to Restrict Access to Specific Ticket Templates
Add the ability to restrict which users/departments can use specific Ticket Templates. For example, in previous systems, we had HR submit Onboarding/Offboarding tickets and used the data in the ticket to conduct other actions. We do not want any user to be able to submit an Offboard ticket, only members of the HR team.
1 vote -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
2 votes -
file transfer
Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.
8 votes -
Separate AnyDesk Attained / Unattained Setting For Different Sites
Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.
1 vote -
Timesheet Report
Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.
1 vote -
Custom Ticket Report with in progress status
It appears there is no way to create a custom report and have it pull the in progress status.
Example: I have created a weekly report to run on all tickets per technician and it will allow me to pull every status with the exception of "In Progress". Please add this ability.
2 votes -
Export tickets based on Current view
We use a combination of Status Field and ticket tags for our views.
Please add the ability to export tickets to csv, based on my Ticket my View.1 vote -
Manage "task manager"
Device > Manage > Task Manager
It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.6 votes -
The ability for technicians to make MS Teams calls to contacts from within a ticket.
It would be nice to have the ability to make a MS Teams call to the contact within a ticket.
2 votes -
Merging tickets should merge cc'd recipients
Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A
I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge…
4 votes -
in product and expense add a cost field
It would be nice with a cost field in products so we can both register how much the product has cost us and how much we earn on it.
The cost field should also be present in the CSV export so that when we import it into our invoicing system we can also see the earnings for hardware.
Today there is no correlation between cost and profit of hardware/product in atera and so we can't keep track of this in our bookkeeping.
This also affects clients who use quickbook or other supported accounting systems
1 vote -
ScribeHow Integration for interactive knowledge base
As an end user of Atera, I'd like to suggest the integration of ScribeHow with your knowledge base and the development of a repository for support guides. Implementing ScribeHow could revolutionize how we access and utilize documentation, offering an efficient way to create, maintain, and share detailed, step-by-step visual guides. This enhancement would significantly improve user experience, allowing users like myself to quickly find clear, comprehensible answers to our questions. It promises to foster user independence, reducing the frequency and necessity of direct support inquiries. By adopting this feature, Atera could streamline its information dissemination and troubleshooting support, enriching both…
1 vote -
windows update bandwidth
Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.
4 votes -
Make software inventory by sellecting devices or folders
Allow the possibility to list software on a targeted list of devices or folders
2 votes
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