4973 results found
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Allow Users to Defer Patch during Specific Window
We face issues with the current patch management options. We try to schedule our patches at night to avoid impacting users, but this doesn't work for many laptops that are powered off in people's bags. The new automation queuing feature helps with this quite a bit, but takes too long to apply updates in many cases. Users will begin working and then an hour later the machine will suddenly reboot on them. We would like the option to force the machines to reboot at night, but to allow users to defer a reboot if it arrives during business hours.
1 vote -
Assign Ticket Forms to Customer
Some clients require unique data that is not necessarily need by other clients. Creating ticket forms that are customer specific and viewed only to that customer is helpful to customize the workflow to their needs.
1 vote -
Ability to add parameters for running scripts and respond to User Inputs
It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.
1 vote -
Show Huntress in Antivirus Field
Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.
2 votes -
Assign role to form template
We have setup a custom role in our environment and would like to have that role only have access to a specific form template.
1 vote -
Device History ownership and name
It would be nice to be able to see of a specific device's (workstation, laptop etc) the history of the users they had it to their account and also the different names it had.
1 vote -
Sage 200 Integration
Integration for Invoicing for Sage 200
1 vote -
Sequential Execution and Post-Reboot Resumption in IT Automation Profiles
Dear Atera Team,
I hope this message finds you well.
As we strive to automate repetitive IT tasks, I’ve been leveraging Atera’s IT Automation Profiles to streamline end-user device provisioning. While this feature has significantly improved our workflow, I’ve encountered a limitation that affects its full potential.
Scenario:
Our provisioning process includes steps like:- Reinstalling or formatting used devices (or setting up new ones).
- Renaming devices based on Asset Tags.
- Installing the Atera agent, which initiates IT Automation Profiles to perform tasks such as: Installing software bundles. Running scripts (e.g., adding devices to Active Directory).
Challenge:
If a script in…1 vote -
Mails to ticket should not be automatically sent to customer
if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....
this is very bad ... and should be possible to turn off
1 vote -
which technician is currently working on which call
Hi
We are interested in the option for the service call manager to be able to see which technician is currently working on which call.
Is there such a thing?1 vote -
Atera mobile app remove alerta
On the mobile app be able to select all or multiple alerts to resolve. Having to do this one alert at a time sucks.
1 vote -
contract
Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.1 vote -
Windows serial key
The "Windows serial key" field is sometimes read through incorrectly, eg BBBBB-BBBBB....
Even just the last 5 digits would be useful.1 vote -
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…10 votes -
Branded 'Work from Home' Splashtop Web Portal
It would be awesome if we could brand the Work from Home web portal with the customers logo, as opposed to just the Atera one. I mean, it could still say 'Powered by Atera' under the logon button or whatever... It would also be nice to get a connection status or update whilst being connected, as opposed to just sitting here waiting. ;)
1 vote -
Remote Admin approval for Windows installs
Like admin buy request
1 vote -
1 vote
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Patch management
I would love a button - connect - in the devices under patch management.
Often I would like to know if the PC/Device is free to reboot and a quickview, without loosing the client by clicking would be great.2 votes -
Daily Planner
A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.
7 votes -
Help Desk portal - easy ticket button
For the love of god put a Create Ticket button on the ticketing portal. There's only 2 things on this screen knowledge base and tickets. More than likely this person is on the tickets screen to put in a ticket. Place it at the top or above the categories for easy access. It's confusing that people have to click Tickets, to make a ticket when they are already on the tickets screen. It's just an unnecessary step.
4 votes
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