5040 results found
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Need a report to tell me which devices for a customer are eligable for Windows 11
Need a report to tell me which devices for a customer are eligable for Windows 11
405 votes -
Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
2 votes -
Save Public Reply Without Emailing
It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.
3 votes -
Dynamic Recurring Scheduled Ticket Titles
For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.
i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).
Other helpful variables might be:
Week Number
Current Date
Current Time
Current Date +/- #Days
Current Time +/- #Hours:minutes.seconds
Scheduled ticket recurrence count (i.e. Tech Review #22 would be…1 vote -
Expand on SLAs to be in ITIL Compliance
SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.
2 votes -
Option for old design (for quicker access to all information)
The new design sucks. It takes at least one additional click to see information that was visible right away. I like the customization, but I lose time because 80%+ of the stuff I need now takes longer. Please give the option to keep using the old design.
3 votes -
Always view all tickets on contacts (or remember last choice)
As it currently stands, when you enter a contact it always results in only showing open and pending so that you constantly have to check "select all" and if you leave the page for a moment it will never remember that you were just there to show all the tickets, resulting in a neverending clicking of "select all".
1 vote -
Allow Fiance to access Atera without Cost
It would be great if Finance could access Atera and just have access to the built-in Finance product and pull reporting. As now we need a technician license for someone to pull the reports and press the button for invoicing, then download it and redo it on our templates and add the tax number. 20 minutes a month on Atera Finance, and they require a license or when they need to pull a report on a finance query?
4 votes -
Use own mail server and add a second one Reporting/Invoicing
Ability to allow you under email settings to add a Reporting SMTP server and, as a example invoicing SMTP server so we can whitelable our reports as we cannot even use in the public / goverment sector due to reports still mis aligned and the server its sending from, would be nice to add your own sending server
1 vote -
Export reports into HTML and let the client choose what to see
Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.
2 votes -
Fixing Advanced Reports
Fixing the advanced reports to fit onto a PDF or letting you drag what you build so it will fit, it looks great when building it, but you can't send it to a client as half of the information does not fit or does not look anything like it when building. Reporting is a customer's way of looking at what is in the IT environment, and currently we can't use the reporting for any clients; we can't even export it to HTML or MHTML.
1 vote -
New Client Assesment Audit
The ability for the network discovery tool to be added on a device, to the audit of a potential new company (Computers, printers, etc) and then the ability to do a security assessment of the current network, even if it's a basic security assessment, and then get it on a report that is actually working even on current clients as well
1 vote -
create calender invite for clients for scheduled support
An ability to create a calendar invite and send the invite from the synced calendar to a client as an example of of when to remotely support, call back or be onsite as an example, so they wont forget (meeting Invite)
1 vote -
Import Improvements
Import function should be able to recognize an object already exists and give the user the choice of skipping or updating those assets custom fields.
2 votes -
Display Improvements
On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.
3 votes -
Import flexibility
Import should be able to recognize rows with already existing assets, and to be able to skip or update those assets according to the .csv.
2 votes -
Add edit relations option to app
Would be nice to have the ability to edit the relations of devices from the mobile app
2 votes -
Detailed Metrics for last hour or last 4 hours
We now have access to Metrics "Last 24 hours", "Last week" and "Last month".
But now i have customer, says it has issues for the last hour.
I cannot trace detailed information for the last hour.
It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.
Additional.
Information which programs used those resources.Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.
3 votes -
Logfile
It would be great to have the ability to add a logfile to "monitored" devices.
In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
Just to have a complete overview of the changes that were made during the time on any device.1 vote -
Service request
Could we create a multiple ticket forms.
I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.
1 vote
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