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  1. It would be great for us to be able to create ticket automations based on which support address received the email.

    Currently we have multiple SLAs for a particular client depending on the service type. So we have created additional support email addresses for the different service types but cannot manipulate the incoming ticket based on the support email address.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. Patch Management, IT Automation, and Script retry option, when executed allow the agent to retry a specified number of times before failing. This would prevent a lot of automation failures, and fix 90% of the issues I have with Atera.

    1 vote

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  3. On service portal, clicking on "Forgot password" or "Access using activation link" the customer receive an e-mail in english and not in the localized language as customer portal (italian in my case). Give the possibility to customize the email text.

    1 vote

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  4. We need a way to place a retention policy on the tickets that are under closed or deleted status.

    Example: if ticket a ticket is closed or delete for 6 months of last modified date, then completely remove it from the platform. Sometimes our users send sensitive data over tickets even when we request they do not and we want to ensure if there is ever a data breach that the threat actor cannot mine legacy data.

    1 vote

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  5. Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?

    10 votes

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  6. We deploy a lot of LTE/5G capable devices. It would be helpful if the device IMEI could be fetched and displayed in the hardware info.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  7. Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.

    1 vote

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  8. Currently at the Moment the Atera agent only allows one install , when it installs it should have the company name on it too.

    currently we have a other vendors that also use Atera and when they use there client it removes ours.

    1 vote

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  9. Ability to Email Detailed Excel Reports for Software Inventory

    Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Hi everyone,

    I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.

    It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?

    Thanks for considering this request!

    3 votes

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  11. Request .xlsx reports using the Atera API for integration with Power BI.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  12. The Auto-Tag feature is great, but it's extremely broad and limited. Would be great if we could build a custom list OR if Atera could expand on the existing auto-tag list (perhaps using common manual tags across the customer base).

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.

    1 vote

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  14. Make favorites easier and more personal. It takes longer to get to a favorite than to search for it the normal way. Also, favorites should be agent specific (or have a separate "agent" favorites?). My favorites are not the same as everybody else in the group.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  15. Add ticket's creation date or days since inception to the customer portal dashboard

    2 votes

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    1 comment  ·  Agent  ·  Admin →
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  16. We need to be able to store value from scripts on custom fileds for all plans or at least mid tier plans.

    I understand that this is locked down to only super power but if you look around you'll see everyone else has this across all the plans.

    What's the point of having this developed for the high end plan?

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. Add edit relations back to device page as it was previously and not only to be done from customer page

    3 votes

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  18. It would be nice to be able to exclude certain windows event errors from sending an e-mail. Not the event ID but the particular error message if it is not causing an issue with the system.

    1 vote

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  19. Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.

    3 votes

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  20. This idea is posted on behalf of Guillaume Duval:

    The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download…

    2 votes

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