4797 results found
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password field
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[password…
1 vote -
https monitoring script
I am monitoring a website via HTTPS. When the website goes down it requires a restart of the service. I have created a script that does this. It has to be run on the host manually as there is no link between the alert and the host.
can we have have an option that when the HTTPS monitoring triggers an alert that it has the option to run a script on a host. Still alert to the issue but perhaps be able to resovle it automatically and right away.
3 votes -
Need {[Technician Last Comment]} Snippet
We use notifications (email templates) if an ticket hasn't been replied to by the EU indicating that the ticket is inactive. Often times, the EU doesn't recall the last comment the technician made when they get the email notification. While we understand it's easy to have people refer to previous emails or log into the portal, that doesn't work in practice.
To this end, having a {[Technician Last Comment]} snippet would be great to add to the template to jog their memory.
Thanks.
Jeremy2 votes -
Ticket Tags
It would be beneficial to have the option to delete and edit ticket tags. This would allow for corrections on typos and removal of tags that are no longer relevant.
3 votes -
Lite WSUS Internally (Atera agent)
You will be able to make a computer, through Atera, a lite WSUS to download the updates and use that WSUS as a repository for the LAN.
1 vote -
Windows alerts for user-created tickets
There needs to be a way to have Windows desktop alerts for when a customer submits a ticket, not just for alerts generated by thresholds. It will greatly improve resolution times and productivity (and is something that ServiceNow has had enabled for at least ten years).
1 vote -
Search box for custom made filters, or filters in general.
A search field that applies to whatever filter view you're currently in, for users with a lot of tickets in their queue.
Example, Search Unassigned Tickets, or seach Closed Tickets straight from the ticket view tab.
1 vote -
Make Browser Tab Titles Useful
right now, every browser tab with Atera is "Atera - RMM Software | PSA & Remote Access for MSPs"
This is pointless, What it should do is contain context as the first order of business.
In the dashboard? it should say "Dashboard"
In devices tab? it should say "Devices"
In a client? how about the client name?
In a device itself? how about Device name, client name?
In an advanced report? why not put the report name there?
Editing a configuration: "Conf: <configuration name>
so many examples
2 votes -
Microsoft Dynamics 365 Business Central Full Integration
- Sync customers and contacts.
- Sync services and the GL accounts.
- Sync time entries as the invoice lines description.
- Sync invoice numbers (Dynamics providing the numbers)
- Sync Contracts with expiration dates and service items
- Sync the number of active devices to the invoice or service bundle.
- Ability to format Atera invoice template as needed to be used as our main document for clients.
1 vote -
search closed tickets
Ability to search through closed tickets while under the customers page.
This will enable you to find previous issues easily and therefore not waste time scrolling to find a previous resolution for an issue.
1 vote -
invoicing
For me to complete my trial and actually start paying several hundred dollars a month to Atera, I MUST have:
A. some sort of input to Atera as what the invoice number will be when synced to XERO
B. The ability to ensure that my payment details appear on my invoices to clients - how the hell do they know how to pay me?
C. the ability to add my TAX ID (ABN/VAT/etc) to the invoice as required by law in my country
D. Dates on invoices to be in anything but MM/DD/YYYY - whilst I may understand it, my…
2 votes -
1 vote
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Notification if reboot is needed
Dear Team,
is it possible to create a feature which would send an email for users who needs reboot (weekly, monthly)? Thank you.2 votes -
server profile Threshold
Apply an Alert Threshold by agent type. IE only apply to servers or workstations
1 vote -
rename
Being able to rename the Impact types under Service Level Agreement (SLA) is critical to better utilizing this feature as the terminology there is confusing to our end-users and doesn't align with our internal requirements.
3 votes -
suspend alerts
Currently, you can suspend alerts from device > manage > suspend alerts. It would be really great if we could do the same thing on a selected set of devices, rather than going to each device when we need to run maintenance on several workstations or servers at the same time.
1 vote -
Changing from a 24 hour clock was annoying. Now having to add seconds in is even more annoying when adding time entries
Changing from a 24 hour clock was annoying.
Now having to add seconds in is even more annoying when adding time entries.You've made the process more tedious
2 votes -
Bill unresolved tickets (Because they might otherwise become too large)
Hi,
I have a lot of tickets that extend into the next month. For example, a ticket labeled "IT Takeover."
Many different tasks are being performed on this ticket. So, it's essentially not just a ticket, but more like a project.
I would like to bill this ticket already, i.e., the work that has already been done, and then continue working on it next month. Is there an option for this?
Alternatively, we could incorporate two things:
Projects (that can contain multiple tickets)
An option to decide whether the ticket should be billed at the end of the month...
(Ideally…2 votes -
Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules
some customers don't wanna get notification mails
it would be great to have an option at cusomer data not to send such mailsit would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
so we could see if the customer usually gets mails but decide for an other option at creation of a ticketalternatively a condition "contains not" at ticket automation rules could be a workaround
send mail if customer name contains not "(no mail)"3 votes -
calendar event on top of new GUI
New interface has on the right handside on the bottem the Calendar event option.
would be realy helpfull to have on the topStatus -> Assign Technician -> Type -> Activity Status -> Calendar Event.
It can be shown with only the Date and if not planned in the button "New Calendar event"
This way it is a little bit faster to work with and you can directly see if an ticket is planned.
1 vote
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