4677 results found
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Syncronize invoice numbers
To be able to synchronise invoice numbers between Atera and Quickbooks, once the Quickbooks integration is done with the Atera account
1 vote -
Schedule batch invoice export
Schedule batch invoice export to Quickbooks in order to automate the process
2 votes -
transferring data from a device
If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.
2 votes -
Links to Tickets through login process
When sharing a link to a ticket with another member of the team, if they're not already logged into Atera, when they click the link, it takes them to the login page, but once logged in, the original URL isn't passed through, so they have to go find the link again and click a second time to actually open the ticket they wanted.
1 vote -
custom field/form: checkbox with dependencies
When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
Example:
1. Is this change request part of an existing project?
Check box option is Yes or No.
Dependencies would now be an option if choosing "Yes"
Text Box 1: to enter project name
Text Box 2: Ticket number of project.5 votes -
Upload Files for Powershell Deployemt
Some RMMs allow for uploading of a file that can be deployed to an agent if the vendor does not provide a link to install. Is this possible?
1 vote -
Auditor Exort Core Count
Please add Core Count of processor to the Excel export of Auditor.
2 votes -
Information from agent tab to sync with as
It will be great if we could sync the information from the agent top with the assets
1 vote -
Run script against a list
Would like to be able to input a list of servers and run Scripts against that list. It is otherwise tedious to go thru each server individually to run the scripts otherwise.
1 vote -
Ability to export current views (ex. filtered alerts and others)
It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.
2 votes -
Awaiting technician response on top
I would like to be able to able to see the tickets that are awaiting technician response highest on the list. At the moment you can only filter for these tickets.
1 vote -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
5 votes -
BambooHR - Automation and Account Information Maintenance
BambooHR integration to allow automated on/off-boarding of user accounts as well as options for notifications to user account information.
Couple this with EntraID integration and you would have a seamless flow for user account maintenance.
1 vote -
customer report
Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.
2 votes -
Atera Help Bot
if Atera Help Bot can be implemented that lets users access SOPs
2 votes -
Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Agent Health Report by device folder
I wish I could run the Agent Health Report against a Devices folder.
Rather than manually selecting my servers out of the list of all agents, I'd rather select my "Servers" device folder.
This would make running this report so much easier and more valuable.
Perhaps add a "Folders" pick list between "Site Name" and "Agent Name(s)" The "Folders" item can serve as a filter to the narrow down the list in "Agent Name(s)".
2 votes -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.3 votes -
Scheduled advanced reports to be sent in HTML format
Request for the feature to have scheduled advanced reports sent in HTML format.
2 votes
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