4721 results found
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taking treshold item name as alert title
alert titles are often irrritating
I create a treshold item for the device uptime and named it "no restart for about 60 days"
But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offlineI create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707It would be much more clear, if the alert gets titled by the name of the triggering treshold item.
1 vote -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
Allow Python Scripts
It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python1 vote -
Allow HDD SSD SMART adjustable Thresolds
Hi,
it would be nice to be able to adjust the S.M.A.R.T errors thresold
At the moment a disk with 56 dead sectors, 375 data transfer errors isnt considered as critical by default.
Let us chose, like for CPU, temperatures and other thresolds1 vote -
RingCentral Integration
I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.
We are currently doing this through some very hackey workarounds.
7 votes -
Save Analytical Report Filters
Looking to be able to save filters for a Software Inventory Analytical Report at the moment, but this could just as easily apply to a Hardware Report or other Analytical Report.
In my current need, I have a particular software that I want to get upgraded. I'm looking to filter my Analytical Report to the various older versions of the software. I can do this and run the report. I can then schedule the report to deliver a CSV to me periodically.
What I cannot do is save the Filter parameters as a Favorite so I can easily and quickly…1 vote -
Patch Search & Deploy - Uninstall KBs on multiple devices
Atera allows in "Patch Search & Deploy" to filter by a KB and generate the corresponding reort.
Once the report was generated it is possible to select multiple devices where the KB has not been installed and install that patch by clicking on the button "Install".
But it is not possible to do the opposite. I cannot select devices where the patch has been installed and then remove it.
I understand the concept behind it:
In the summary you see "All patches" by default. So it would be confusing to select devices that have and have not the patch installed…1 vote -
Users should not be able to create an agent installer for other customers
When a user is limited to a customer they should not have the option to create an installer for other customers.
1 vote -
Add save as to Access roles
When creating a role it would be helpful to have the ability to "save as" like there is under thresholds allowing to quickly copy a role for a new customer.
1 vote -
roboshadow
Vulnerability management integration
4 votes -
Improve the emailed Patch & Automation Feedback Report
Include the customer and the report name in the subject line;
also send the evaluation / report as a PDF attachment.2 votes -
Patch Management (New) - save a view or filters
Patch Management (New) - save a view or filters
It would be nice to save views that we have filtered in the new Patch Management section of the Atera Portal. It is causing a lot frustration Atera resets the filters I am using. especially hard when I have do my monthly IT Reports.5 votes -
Assign Folder to Department
It would be very helpful to have the ability to assign a device folder to a department. That way when we browse to a department we have a list of all devices that are currently associated with it. I know that you can assign a device to a user to achieve a similar effect, but that doesn't cover a few use cases like some users having multiple devices, devices that are used by multiple users, or public devices that are not associated to any specific user.
1 vote -
Customer hand-over
We would love to have a feature that allows transfer on ownership between MSPs.
We sometimes take over customers from other companies and it would be very beneficial if we could simply "take over" the account instead of being forced to remove all installations and reinstall our own agent.
Technically, it can be done like Granular persmissions in O365. One side starts the request, and the other approves it.5 votes -
Show knowledge base suggestion to end user or IT texh
Show most relevant knowledge base article related to ticket to end user AND IT technician
1 vote -
Automation profile | Delete computer
From the automation profile, it would be great to be able to delete a set of computers that were added one by one.
1 vote -
Exporting Alerts to CSV or Excel from the Alerts Section
Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.
1 vote -
Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
Text Message (SMS) Alerts
I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.
43 votes
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