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  1. I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.

    8 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  2. Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.

    7 votes

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  3. Add the ability to print asset management tag labels for managed assets.

    24 votes

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  4. To have the possibility to deactivate Chocolatey for certain customers

    1 vote

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  5. The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

    Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. When creating an automation profile there is no clean way of creating an automation that runs every other week.
    For example I wish to run a secondary backup every other Friday. Currently you have to choose Friday for weekly and disable it every other week.

    1 vote

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  7. It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.

    9 votes

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  8. Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.

    6 votes

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  10. Hallo und Guten Tag!

    Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.


    Hello and good day!

    We have a…

    2 votes

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  11. Feature Request: Bulk Export and Update Device Details

    I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.

    Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply…

    6 votes

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  12. It would be great to fetch a lot of tickets for a given date range.
    We have tools for analytics and currently have to send a lot of fetch requests to generate statistics for specified month.

    Please add a from and to date for the request and increase the returned items per page on the response.

    Thank you very much

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. Could you please fix the text editor when creating knowledge base articles.

    I have to create the article in a word document and then copy and paste it into the text box for creating articles.

    Half the time it still distorts my text and font after copying and pasting.

    Atera is great for the most part but this really makes me not want to create KB articles and I have to create articles, I am a Document Queen!
    ..Please make my life less stressful and fix this.

    1 vote

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  14. It would be useful to be able to keep the internal note at the very top of the ticket just beneath the most recent message.

    Also if we could use the same note/notepad for each internal note entry created.

    It's very frustrating having to scroll through the entire thread just to compare an internal note that was created at the beginning of the ticket.

    It would also help other technicians reviewing the tickets to be able to see all internal notes a tech created in a ticket. It gives them a quick recap of the troubleshooting process that was taken…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. Would be great if it automatically alphabetized the knowledge base categories. It would make looking up important information a lot quicker than having to scroll up and down constantly trying to find an article, especially when your kb has a huge amount of info articles

    1 vote

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  16. We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
    There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.

    This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. When disk space goes over my 80% threshold I get a warning, that's great. But 79.999% doesn't constitute "Resolved", I'd like to set the hysterises level (say to 5%, it's defacto 0% right now) so the warning comes in at 82% and is considered resolved at 78%. By adding this degree of hysteresis, the flood of Alert Problem / Alert Resolved messages is reduced.

    1 vote

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  18. All engineers to be scheduled for Install or onsite visits
    creating a work ticket for the work and adding it into their diary - (Atera Diary)

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  19. Currently, when using splashtop and chatting, the agent has no fallback of what was discussed. It would be great if you could integrate that into a current ticket, or if there is no ticket, create that for a new ticket as well. Also, tickets have a tab that can be listed as chat as an example

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  20. It will be nice when we remote with splashtop on a server let's say DC that will show DC-Customer so we know who's server we working on. Each customer has a server call DC or Exchange and if I work on two customers server with the same name at the same time I get confused. Showing the customer name will be nice

    1 vote

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