5081 results found
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New feature request
When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.
3 votes -
Atera Accounts
There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.
Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.
Why this capability would be beneficial for partners:
Simplified Billing and Management:
Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
Streamlined Support and Services:By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service…
2 votes -
Ability to import MIB files
It would be important to implement the import of Mib (Managed Information Base) files to Atera
It would be very useful to improve a lot the use of SNMP.
Now you work with individual OIDs, if you could import a specifoic MIB per device it would be fabulous.4 votes -
Backup Assist Integration
Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.
6 votes -
Full Admin role without billing permissions
More granular permission needed.
We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
There is no other way to give threshold and alerting permission apart from ticking 'full admin'4 votes -
Drag and Drop Ticket Attachment
Drag and drop attachments on new ticket web form
2 votes -
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
5 votes -
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
1 vote -
New user Form
Ability to create a specific new user form with a workflow ability
also allowing us to build the form questions.3 votes -
Acknowledge / Resolve the potential CVEs identified in Network Discovery
Feature request to acknowledge the CVEs identified in the Security tab within Network Discovery.
3 votes -
Admin access for installing software packages on a Mac
We have to install software remotely on new devices, we cannot install these without elevated or admin access on Mac's. Can you add this to the software installation section? We have the option to create software bundles but when we run the bundle, it wont install applications that require admin/elevated permissions.
1 vote -
Allow Users to Defer Patch during Specific Window
We face issues with the current patch management options. We try to schedule our patches at night to avoid impacting users, but this doesn't work for many laptops that are powered off in people's bags. The new automation queuing feature helps with this quite a bit, but takes too long to apply updates in many cases. Users will begin working and then an hour later the machine will suddenly reboot on them. We would like the option to force the machines to reboot at night, but to allow users to defer a reboot if it arrives during business hours.
1 vote -
Assign Ticket Forms to Customer
Some clients require unique data that is not necessarily need by other clients. Creating ticket forms that are customer specific and viewed only to that customer is helpful to customize the workflow to their needs.
2 votes -
Ability to add parameters for running scripts and respond to User Inputs
It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.
1 vote -
Show Huntress in Antivirus Field
Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.
6 votes -
Assign role to form template
We have setup a custom role in our environment and would like to have that role only have access to a specific form template.
1 vote -
Device History ownership and name
It would be nice to be able to see of a specific device's (workstation, laptop etc) the history of the users they had it to their account and also the different names it had.
2 votes -
Sage 200 Integration
Integration for Invoicing for Sage 200
1 vote -
Sequential Execution and Post-Reboot Resumption in IT Automation Profiles
Dear Atera Team,
I hope this message finds you well.
As we strive to automate repetitive IT tasks, I’ve been leveraging Atera’s IT Automation Profiles to streamline end-user device provisioning. While this feature has significantly improved our workflow, I’ve encountered a limitation that affects its full potential.
Scenario:
Our provisioning process includes steps like:- Reinstalling or formatting used devices (or setting up new ones).
- Renaming devices based on Asset Tags.
- Installing the Atera agent, which initiates IT Automation Profiles to perform tasks such as: Installing software bundles. Running scripts (e.g., adding devices to Active Directory).
Challenge:
If a script in…3 votes -
Mails to ticket should not be automatically sent to customer
if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....
this is very bad ... and should be possible to turn off
1 vote
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