4797 results found
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view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
7 votes -
Suspend Bitlocker during reboot which has been initiated by Atera
On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.4 votes -
Exclude patch configuration on customer
When connecting a configuration profile to a customer sometimes you want to disconnect the profile to one system.
Only way to archive this at this moment is by not selecting the customer and then per device selecting the profile. Imaging a cusomer with 50 systems and one exeption. You have to manual connect the profile to 49 systems....1 vote -
select by wildcard of unwanted patches, like *java* & >"4.5" on specivic devices
We are using a java based tool for connecting PIN paying devices. The tool is build on a specific version of java, any other version will brake the interface. So it woul be cool if we could select blocking based on a partial description of the patch.
1 vote -
Make it possible to do a csv export of installed updates on a device
In case of a ransomware attack the insurance company can request a prove of proper device maintenance, especially when device is no longer running.
At this moment we have to do a manual copy&paste of screen shots, pretty time consuming1 vote -
Connect to linux device with ssh on other port than 22
As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.
1 vote -
Sheduled Reporting for Network Discovery scan
We would like to have the option for scheduled reports for the network discovery reports with potential CVE data rather than having to manually download the data every time.
4 votes -
Ticket description box in web app
Can the ticket description box in the web app be enlarged like it was in the classic view? Can the description box also have an autosave feature? I have fat-fingered keys before and lost all of my input and then have to retype which is very inconvenient.
2 votes -
Email Parser
Is there a way we can get a better way of receiving tickets via email? I had to work with google several times because I found that several tickets that were being emailed in were not forwarding properly. I have a email parser set up with Kaseya BMS (we are moving away from that) and it has never missed a email. Majority of our clients send in tickets via email, and not using the portal. Most of them have been emailing us for years and do not want to change the way that they contact us.
1 vote -
Ticket Priority based on email by importance
Users who email in their IT tickets, it would be very helpful if the "importance" set in the email (low, high, etc) would change the ticket priority level to match.
1 vote -
change alert severity based on our needs
Currently we have several alerts setup for thing like user lockouts, security group changes, new accounts added, etc. Unfortunately those alerts scroll away quickly and are often missed because they are considered "informational".
We need the ability to change the alerting severity in Atera, instead of just matching the status that shows in Windows Event Viewer. While Windows may consider someone getting added to the admin group in active directory informational, to me that may be critical and a sign of a hacker in the system.
Being able to setup alerts from windows events that don't have to match the…
1 vote -
yubi
integration with YUBI KEY for 2fa
4 votes -
Ability to specify a custom ticket form/template on the URL
It would be nice to have the ability to specify a custom ticket form/template on the URL.
1 vote -
Per Technician level contract rate
Create a way to assign a contract rate to a technician. So when the ticket is processed the rate is assigned by a technician level
In example we have tree technician level and we need a possibilities to auto chose the rate applied to the ticket resolution based on the person that processing it1 vote -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty5 votes -
1 vote
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Detailed logging for Users
Maybe a more detailed break down for customers. ie Their log in/out activity for the past month. Help determine if they were on and working when they said they were.
3 votes -
Support for MacOS systems based on Apple Silicon
OSX updates and software deployment using homebrew is broken on Apple Silicon based devices. It would be great to see an update or enhancement to allow easier management of mac devices.
2 votes -
Clear Alerts Triangle when Alerts page clears an event
The ALERTS triangle does not clear alerts after the alerts page clears an event.
If multiple techs are working and the alerts show for all devices - even those that are cleared, causes extra work and duplication of a tech reviewing an alert that is not existent but exists at the triangle. Plus they don't go away so you never can see which is the most recent.1 vote
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