Internal Tickets
Internal Only tickets - Is there a way to create an internal ticket for a customer and not have it show on the Customer Portal?
We need to create tickets for internal tasks and or quotes we need to do and do not want the client to see these tasks. We still want to align the tasks/quote with the client and user.
We would like them NOT to email any info to the client about these internal-only tickets.
We did a workaround with Ticket Status (Quote, Quote Closed), but it would be nice to have it native in Atera.
We also created a ticket view to see these internal tasks (Quotes, Etc)
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Michael Sokoloff
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