4797 results found
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ZERO TIER intégration
Zero Tier est une application de VPN léger et gratuite pour une utilisation personnelle de 25 clients max
très facile à mettre en œuvre1 vote -
Multi Tenant Azure AD Sync
The Azure AD sync is great but you can only connect a single tenant. Please can you add the ability to sync from multiple microsoft tenants.
2 votes -
Tab order fix for Product Family
I noticed the tab order for the child objects under Product Family requires you to tab past the Product Family to select a child object. This is very confusing for someone who uses a screen reader to navigate.
1 vote -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
3 votes -
ticket type
I would like the ability to change the options for Ticket Type and Ticket Priority.
4 votes -
Software Management
Please make the "Software Management" "Update All"
selectable so we can select what to update and what to exclude .1 vote -
Close a ticket from a technician emailing #closeticket
When they reply to the ticket they can include a code to close the ticket off at the same time.
1 vote -
Display EDR software under security
Would be helpful to see if an EDR software such as Huntress, Sentinel One, etc. is installed in the security area of a managed computer. Currently this section only pulls what's available from the Windows Security Center, and that doesn't seem to know what EDR software is for the most part.
5 votes -
Network discovery sort by IP correctly
Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting
9 votes -
Battery Threshold category
Battery threshold alarm, please...
Not currently available in the custom section (like hd space etc...)3 votes -
Improve adding Manual Time Entries
In the new UI, entering manual time entries is very laborious.
Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.
It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.
10 votes -
Manque information
Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
Du coup dans les mails reçu ont a :Voici un récapitulatif de la demande :
N/A
2 votes -
Ticket Export
Ticket conversation exporting option for legal/HR reasons.
10 votes -
Contacts
Ability to bulk manage contacts. Ability to bulk delete.
3 votes -
Helpdesk Tickets with out user having to log in
Ability to let tickets to be created by unauthenticated users. Not having to create a contact to create a ticket.
1 vote -
Don't force the horrid new ticketing page on us.
The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
Please don't force this new style page on us.
And lets not get started on the AI hotness you seem to think we need.In terms of issues on the new page.
The whole ticket writing is a mess.
-Formatting tools floating.- fixed but still not as good as the old page.
AI crud.…1 vote -
Session expiry notification
Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.
2 votes -
Email alert for contract expiry
It would be good to receive an email alert about a contract nearing expiry, e.g. block of hours contract. Currently have to rely on seeing the notification when logging into Atera.
1 vote -
Task manager
Can you please bring back sorting through processes in task manager?
8 votes -
Dark Web Monitoring
Any thoughts on introducing Dark Web Monitoring for customer sites so we can offer this service to our customers?
12 votes
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