4701 results found
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Attaching contacts to customers.
Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.
1 vote -
Script Relevance and Applicable Device Count
It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
This is helpful in many…2 votes -
Top header for devices
Love the new top header with the ability to see phone and adjust info displayed. Thanks
When we are on a device that is linked to a contact, can we see the contact info at the top? Phone, Title etc.
3 votes -
Change of definition in hebrew
Hi,
Please consider changing:
in Hebrew, instead of שמור change to שלח
Instead of כותרת change to נושא1 vote -
E-Rechnung aus Atera senden
Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.
Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
Der Standard wurde…5 votes -
Chat
Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.
1 vote -
planner
I would appriciate a lot to have the possibility to organize my tickets in kanban mode, as I could do it in Microsoft Planner. I could drag-drop tickets in columns : backlog, planned, in progress, ended ...
Actually i use categories but it's not as good as Planner.
Thanks for your attention.4 votes -
3rd software party report
The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down
5 votes -
Able to deploy patches from mobile app
Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.
11 votes -
Windows and 3rd party patch scanning
It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.
9 votes -
opening a ticket on a user's behalf shows technician's comment as the users
If I open a ticket on behalf of a user, the public comments entered on the initial ticket form will show as being posted by the user rather than the technician who opened the ticket.
1 vote -
Ability to import a csv file to make a threshold profile
Being able to import a spreadsheet to make a profile would be very useful and save a lot of time. i.e. with Microsoft's list of "Events to Monitor" (https://learn.microsoft.com/en-us/windows-server/identity/ad-ds/plan/appendix-l--events-to-monitor) or some other well defined list, it would take many hours to add all of them, whereas if it was possible to import a csv or some other format, it could be done much faster.
2 votes -
Internal Tickets
Internal Only tickets - Is there a way to create an internal ticket for a customer and not have it show on the Customer Portal?
We need to create tickets for internal tasks and or quotes we need to do and do not want the client to see these tasks. We still want to align the tasks/quote with the client and user.
We would like them NOT to email any info to the client about these internal-only tickets.
We did a workaround with Ticket Status (Quote, Quote Closed), but it would be nice to have it native in Atera.
We…
1 vote -
Contract permission
Currently, only Fully Admin accounts can update, edit, or delete Contracts.
However, I have an Admin account, and I would like it to have the permission to manage Contracts as well which it could help me to maintain all the contracts in the system.1 vote -
Can we get a feature to send out an SMS for P1 / P2 tickets
Can we get a feature to send out an SMS for P1 / P2 tickets
1 vote -
Hebrew wrong translation for Impact dropdown
In Impact (השפעה עסקית) in Hebrew it says
נמוכהbut:
בינוני
גבוה
קריטי
(should be בינונית + גבוהה+ קריטית)1 vote -
Ticket automation condition for self\signed in technician.
The purpose of this condition is to allow an automation that can alert another technician that a ticket has been assigned to them but not if you are becoming the assigned tech. Currently there isn't a condition of "Self" that would stop the automation from running when assigning a ticket to yourself. (Example: A tech is out on PTO or needs to assign a ticket to a different tech. They make the assignment change and the rule emails the newly assigned tech.) That works just fine but without the Self condition, when I assign a ticket to myself during standard…
1 vote -
Ability to save View with no header, variable # of output rows
I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.
2 votes -
Exclude Clients from Patch Management Portal
We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.
It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.
3 votes -
TrueNAS
Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment…5 votes
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