5081 results found
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10 votes
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customer report
Executive customer report. Intended to be sent to the customer once a month.
This report should include the following;How many tickets were opened, closed,
How many alerts were opened and closed,
How many updates/patches were installed
Status of AV,
Status of backup,
How much time technicians were in remote session
overall health of their systems.This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.
133 votes -
More information from PC
More information from the PC's would be nice (e.g. take look at the amount of info that PDQ Inventory can grab from client devices without even requiring an agent installation).
14 votes -
Add monitoring events, services, process
Add monitoring events, services, process directly to the agent without threshold profiles
39 votes -
Extracting all devices (Windows, Mac, SNMP, etc) with their IP address and Mac Address to a CSV
I'd need to extract a list of all devices added in Atera for a customer (Window, Linux, Mac, Printers, AP, etc) with their IP address and Mac address for comparison purposes.
8 votes -
esx
Monitoring and reporting ESXi hosts, cpu load, storage, networking.
Graphical Report (same as windows devices with agent installed).
IMPORTANT to get statistics within a range of days, interesting for debugging, problem solving, investigating.19 votes -
Sync contracts in Atera with API
We are managing our SLA's in other software than Atera. It would be great to use the API to sync contracts.
8 votes -
quickbooks bundle
Have the ability to add a Quickbooks Bundle to invoices/contracts.
6 votes -
Make Splashtop otpional/removable on MacOS
There are times where splashtop is not needed and it would be nice if the installer had the option to not install it rather than remove it from all clients.
Also sometimes privacy policies on certain computers do not allow IT administrators to install remote connection software.3 votes -
Send report to Tech every morning with list of open tickets
Have a morning report being sent via email to technicians with a list of all the open ticket assigned to them that have not yet been closed.
Example: Tech A has 3 open tickets from previous day, a report is sent to the tech with the ticket numbers and reminding the tech that those tickets need to be addressed.7 votes -
Mac agent improvement
The current Mac agent is regularly listed as causing excessive CPU load and also memory usage. Can it be made more efficient?
35 votes -
Use LDAP integration for adding technicians
As an example, have the technicians use their active directory credentials to log into Atera instead of having another set of credentials to remember.
14 votes -
Ticket Checklist
The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.
302 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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A no-technician-license access for a personal assistant to create or re-assign tickets
A username and password for a PA with no access to reports, devices or alerts.
All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.14 votes -
Advanced Filters for devices - Allow more granular version numbers
When creating an Advanced Filter for a device view, selecting the Installed Software filter, the Software Version field only allows for major.minor versions. This should be expanded to support longer version numbers such as x.x.x.x
8 votes -
billing
The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.
7 votes -
Check shared cluster volume remaining space
Our company needs to monitor the available space for shared volume clusters so our virtual machines don't shut down all at once. The problem is that Atera can only monitor available space on drive letters and nowhere else.
Right now we're using a powershell script to regularly check in on the cluster volume, which is far from ideal.
1 vote -
Mass alert suspension for up to 48 hours
For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.
Please offer more options for suspending alerts, as this feature is vital for maintenance work.
19 votes -
Threshold selective email alert
Hi support,
I think it could be nice to have the possibility to mark what kind of a part threshold can send email and what no.
For example: hdd usage over 90% sends critical email alert, but cpu temp over 70 for a couple of time not.7 votes -
Allow a customer contact to access to multiple devices using Work From Home feature.
Currently as it stands it looks like you can only setup a client to access one computer using WFH. Please change this so that when the customer signs into the WFH page they can choose which computer they would like to remote connect too. Customers are happy to pay for the additional remote access to multiple devices.
38 votes
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