Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.
AdminYakov Gorbulsky
(Product Manager, Atera)
shared this idea
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albe@pentasoft
commented
Hello, could you add the possibility of enabling or disabling the ATERA Helpdesk icon via script or policy? The current method is, in my opinion, drastically impractical. The system requires you to select the agent to enable this feature. Sure, for a single client I can select all devices and enable the icon on all machines, but what if I only want to apply it to the workstation folder or the entire client? But above all, if I add agents, I have to remember on which machines the icon is enabled, which is not at all obvious when scrolling through the devices. So: 1) increase visibility in the various screens related to devices regarding whether the helpdesk icon is enabled on the machine or not 2) be able to apply it at the policy or script level ... Thanks in advance.