5056 results found
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Need ability to filter & export tickets by specific number
I Like this software, but my goal here was to find a helpdesk that can export individual tickets by their id number.
SOX & JSOX auditors request these tickets by number, and want to see the whole thread. Any way to export would be great, .html, .pdf, or just email the ticket would work also.18 votes -
Billing Integration for Israel
I live and work Israel.
I would love to use the Billing feature inside Atera but it's not recognized by the Israeli tax authority.
I use Green Invoice as my billing platform for all local (Israel) and global clients.
Are there any plans to allow Billing integration for billing platforms in Israel?
1 vote -
SNMP: Allow the addition of SNMP Monitoring/OID's directly to a device.
Lots of systems have multiple interfaces for monitoring, particularly enterprise hardware. As one example, we have the Agent installed on a HP server. The HP server also has an iLO interface, we would like to add OID's to monitor the array, disk smart status, temps etc.
Currently we have to duplicate servers, once with Agent install and again as a SNMP device to monitor hardware. This is not ideal as the device list gets messy.
In Zabbix you can add multiple monitoring methods to a single device (eg; Agent, SNMP, IPMI, etc etc).
35 votes -
Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.
Customers would like the ability to 'vet' their staff's requests, approving them for action in our portal before we action them.
22 votes -
16 votes
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BUG - Ticket disapear when the contact affected is suppress
BUG - Ticket disapear when the contact affected is suppress
1 vote -
Give Device Friendly Names
It would be nice to be able to create friendly names for devices. That way we can search for people by name in the search bar. Say a client has like 300 devices. It'd be nice to make the PC name - HomePC101 and give it a friendly name such as like Matt Fox Home PC. Then we can just search "Matt Fox" in the search bar and pull up the device very quickly.
5 votes -
oauth/oidc support for admin/tech and also customer portal
Add support for oauth/oidc so that it's possible to setup against azure ad for an example. Then neither admin/tech or customers would need to hazzle with yet another password.
2 votes -
SSL Cert. Monitoring
It would be amazing to monitor the validity of SSL Certs.
43 votes -
Add Bios date in Auditor Report - help create list of replacement PC
In order to create a list of PCs to be replaced, having the date of the bios greatly helps
42 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We’ll update you
once it’s been implemented and released! -
Drive Usage by percentage OR free space
Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.
Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.
5 votes -
SNMP - Add ability to bulk delete OID's from a device.
If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.
Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.
21 votes -
Support Knowledge Center Sub-Categories
Ability to create more dependencies
Example:
Category
-> Subcatory
-> Articleshould be amazing
8 votes -
Print a Ticket
Clients have asked me for copies the the ticket's in a pdf form. There is no nice way to print a ticket, and the time entry notes.
127 votes -
is it possible to generate a report for all our customers? I need the list of all customers, in reports I found metrics reports, but I didn'
is it possible to generate a report for all our customers?
I need the list of all customers, in reports I found metrics reports,
but I didn't find a report that brought the list of all customers.
Can you help me with this issue?1 vote -
10 votes
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customer report
Executive customer report. Intended to be sent to the customer once a month.
This report should include the following;How many tickets were opened, closed,
How many alerts were opened and closed,
How many updates/patches were installed
Status of AV,
Status of backup,
How much time technicians were in remote session
overall health of their systems.This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.
133 votes -
More information from PC
More information from the PC's would be nice (e.g. take look at the amount of info that PDQ Inventory can grab from client devices without even requiring an agent installation).
14 votes -
Add monitoring events, services, process
Add monitoring events, services, process directly to the agent without threshold profiles
39 votes -
Extracting all devices (Windows, Mac, SNMP, etc) with their IP address and Mac Address to a CSV
I'd need to extract a list of all devices added in Atera for a customer (Window, Linux, Mac, Printers, AP, etc) with their IP address and Mac address for comparison purposes.
8 votes
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