4710 results found
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The ability to select/unselect column in the Timesheet Report
currently we only get the choice of the default columns in the Timesheet Report. It would be nice to be able to select the ones you needed. Also, to show all time entries but only billable hours in the total hours on the top of the report.
16 votes -
Device columns
The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.
87 votes -
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
102 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votes -
Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information
Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.
73 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
56 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
172 votes -
Add event details for failed logins
When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.
55 votes -
Block folder inheritance for an agent
an the ability to block folder inheritance for an agent for threshold or automation.
9 votes -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
62 votes -
Daily Technician Time Report Broken down by agent
Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.
23 votes -
Better alerts for newly installed programs
Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.
96 votes -
set time out for repeating alerts
Set a time put for a repeating triger to send additional alerts
18 votes -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes -
Survey
satisfaction survey in french
10 votes -
Block hours details
The possibility to consult directly from the customer file the remaining balance of hours when there is a contract pack of hours
11 votes -
Better API Lookups
Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.
17 votes -
Custom Fields per client
ability to assign custom fields per customer
49 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
66 votes -
Enable to sync SNMP and TCP device to IT-Glue
I would love to be enable to sync SNMP and TCP device to IT GLUE. With current integration you can only sync server and computers because you need an MAC-adress for a device to be sync to IT GLUE. I would love to be enable to set own mac-adress or a random generated mac-address.
30 votes
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