A no-technician-license access for a personal assistant to create or re-assign tickets
A username and password for a PA with no access to reports, devices or alerts.
All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!