Agent Uninstall Not Removing Device From Portal
When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.
Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
I get that this can be done by not giving local admin but this often just not possible.
Other RMMs we've used will do a device removal from the portal when agent software uninstalled.
Stephen Willetts
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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George Harb
commented
Even if the end user removed the agent, sometimes you DON'T want the device removed from the portal. Other RMMs handle this by marking the device as "Removed by end user".
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InnerVision Computer
commented
Also getting a notification via email or and in the dashboard telling us that the agent has been removed is critical.