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5038 results found

  1. Exporting All Tickets

    I would like to be able to export ALL tickets into a spreadsheet that I can then manipulate.

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Ability to purchase just 1 license for Network Discovery

    Should be able to purchase Network Discovery for once license - don't need for every tech

    165 votes

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    8 comments  ·  Network Discovery  ·  Admin →
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  3. SMS

    Send an SMS to a Client ,upon any critical issue. Best if we can set time range for SMS.
    Example : Send SMS upon critical Errors on Saturdays and Sundays

    11 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Admin →
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  4. open in new ribbon

    often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
    then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.

    but this could be done as a personal general setting too. means "always open device links in new ribbon".

    example: i am…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. Availability monitoring Threshold

    It would be fantastic to be able to change the sensitivity of the availability monitoring, we get alot of false alerts that servers have gone off-line. Having the option to generate an alert after 2 (or more) consecutive failures would be awesome.

    39 votes

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    4 comments  ·  Devices  ·  Admin →
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  6. Software History In Software Inventory

    It would be great to somewhat know what software's were installed previously on a computer. Like a Software History/Snapshot on the specified date. Currently if the computer is turned off, We are not able to run the Software Inventory feature or create a Report to list the available software's on a specific computer.

    25 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. contacts

    I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. API better link

    It will be a good thing to know which contact is attached to an agent, by using API.
    Actually, we could only know, for an agent, wich customer.
    Some things like that aren't exist on API.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Software inventory to include Microsoft store apps/appx packages

    More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.

    we now cant run a software inventory to find out who has the softphone.

    visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers

    12 votes

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    1 comment  ·  Reports  ·  Admin →
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  10. Launch Homebrew from Terminal/Scripts

    The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.

    Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Share Device between multiple ATERA accounts

    Share Device between multiple ATERA accounts.
    We are 2 organizations with ATERA who both wish to monitor the same device on each of our accounts.

    16 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  12. search feature ticket

    Search multiple tickets with the same subject heading for merging into one ticket.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. A means to handle separate locations

    It would be nice to have a means of handling locations within a specified client. Creating a separate client per location will eventually become cumbersome. As it stands, we can create separate folders for the devices at different location, but a more elegant solution would be welcomed.

    27 votes

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    2 comments  ·  Customers  ·  Admin →
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  14. IF we enter an alias I still need to search by original domain name. now I have to search by ip

    IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  15. Be able to filter out customers

    We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. Atera API Alerts - GET alerts by CustomerID

    When fetching Alerts via the Atera GET alerts API endpoint, allow us to specify a CustomerID - otherwise, we need to fetch ALL alerts and then filter at our end which is inefficient for both Atera and the consuming client :)

    Great API btw!

    Cheers,
    Ben

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  17. Advanced options in IT automation profiles (scan and reboot window)

    Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
    - higher bandwidth usage
    - more time for applying patches
    - reboot time which may is outside of customer's window

    What we need:
    Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
    Patch window: set time window for the execution of the patches
    Reboot window: window for rebooting (last reboot no later than X:YY)

    39 votes

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    4 comments  ·  IT Automation and Patch Management  ·  Admin →
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  18. Please could I request a Network Reliability section in the Auditor Report.

    Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
    environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
    Weekdays.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. boot into safemode

    would be nice to be able to boot into safemode with network access

    4 votes

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    0 comments  ·  Admin →
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  20. Quickbooks Time

    Quickbooks Time integration within Atera web/mobile platform.

    Quickbooks Time is already a well established time tracking software that directly inputs time into Quickbooks (Online and Desktop), and accounts for other legal time tracking requirements such as state overtime laws, auditing of time editing/entry, location tracking, ect.

    They have an API to allow for integration into other platforms like Atera. Being able to do a start/stop timer with Quickbooks Time and that time being already tied to Quickbooks Payroll, will ensure that employees accurately track their time on tickets. This also means that employees tracking their time do not have to…

    14 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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