5038 results found
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CPU Temperature in Metrics
I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.
51 votes -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.3 votes -
Security against supply chain
Give the option to lockdown customers with passwords. Even if someone were to get in, they would have to login to gain access to clients.
Add in passwords and disable auto login for client level connection on devices. With Splashtop i know you can enable or disable auto login, but give the option overhead.
1 vote -
agent metrics - drive space and network usage
I really like the agent metrics graph when opening an agent device. It would super helpful if the graph could also show network usage (per adapter - wifi vs wired) and hard drive space usage over time. If a device is suddenly showing a full drive, it would nice to see the usage history. Especially if it suddenly got full over the past couple days.
34 votes -
Allow Technician Roles to Support Work From Home Feature
Currently, I was informed that the only way that a Technician can support Atera's "Work from Home" feature is to elevate them to be Admins. This will also give them access to billing information the way we have our roles set. The "Desktop Remote Management" and "Server Remote Management" roles should allow technicians to be able to support the Work From Home feature without granting them access to Full Admin rights, but currently it does not work that way.
10 votes -
Allow Snippets in Emails for Custom Ticket Fields
I'd like to be able to use snippets in email tickets that are dynamically linked to custom ticket fields that I've created.
14 votes -
alerts
It is imperative that there be a separate/different subject line when a computer is unavailable, and also that it indicates how many computers are involved. This is basic for any RMM and is a huge flaw in your service. For those of us who have a lot of customers/machines, there are a lot of emails that come in daily and it is way too easy to miss ones as critical as unavailability. It cannot be that difficult to have those go out with a different subject line, or even allow for text notifications under those circumstances.
6 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
PowerBI reporting
Atera reporting isnt good, I could do with the ability to report real time so I can write my own meaningful reports for internal staff and external customers. I was advised this is a feature in the pipeline. If you have an early adopters program, I would like to be on it.
14 votes -
Report of all computers that have been on for more than 30 days
I need to generate a report of all of the computers in my account that have been on for more than 30 days so that I can tell them to reboot... Because rebooting FIXES 90% OF THE PROBLEMS!!! Imagine having less to deal with... :)
14 votes -
Rotational Patching.
I need to rotate the patching so not all devices are updated at the same time within on organisation. I wish to spread this out over the course of a month. I need the ability to see which devices are on which patching schedule? Can you help?
11 votes -
WordPress
WordPress integrations.
Allow potential users to be able to log calls in Atera so that we do not have to monitor 2 different chat and ticketing systems.
Having users be able to sign up and buy services via WordPress and woo commerce.
15 votes -
whmcs
WHMCS Integrations
Allow users to order services and even be able to pull reports off their services such as the audit report
4 votes -
Hide e-mail responses in tickets
Also, there needs to be a way to delete or hide email responses from a conversation in the ticket in the case of email NDR or even an auto response such as out of office. Generally we prefer not to have those muddying the conversation history. Our previous system allowed us to do that…
1 vote -
Modify/edit the time intervals for alerts
Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.
11 votes -
sensor
We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)
9 votes -
Disable alerts for event logs / centralize event logs
We want to monitor all critical event logs but we do not want to receive alert emails from them. Other alerts like when devices are offline should generate an alert email but not event logs.
Like this it would enable customers to centralize their event logs in Atera.
4 votes -
"suspend" button to suspend monitoring and automations for a customer
Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.
A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC
10 votes -
domotz
please integrate with Domotz network monitoring system for ticket automation.
10 votes -
android
Enable an android agent to enable basic system information, monitoring and remote control through splashtop.
34 votes
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