5040 results found
-
"suspend" button to suspend monitoring and automations for a customer
Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.
A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC
10 votes -
domotz
please integrate with Domotz network monitoring system for ticket automation.
10 votes -
android
Enable an android agent to enable basic system information, monitoring and remote control through splashtop.
34 votes -
show status of active Helpdesk Agents
Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to…
10 votes -
Ticket can be assigned to a technician only.
A ticket can only be assigned to a technician.
In big companies, IT departments have many workers and sometimes a ticket must be reviewed by more than one technician.4 votes -
Raw Data Exports
I would love the ability to export all my customers and devices into one big spreadsheet that I can then manipulate and create my own reports from. Maybe this is doable via API but that's outside my realm of knowledge. The last few RMMs I've used have all had something similar to this so it seems like it should be a pretty standard feature.
2 votes -
Allow Custom SNMP community strings in Network Discovery
I'd love to be able to input all our clients custom SNMP community strings and have Network Discovery use those as well as the default "public" string
31 votes -
Work from Home report
Would like to see a report that could be run against the system to see which customers have "Work from Home" enabled on computers.
This is for 2 reasons, billing, and much more, security.
Need to be able to see more than anything, which customer have this enabled.
Right now you have to look customer by customer, takes to much time.44 votes -
Report about offline devices (older than X days)
Add a report or create a filter which allows users to filter devices which have been offline for more than X days in order to delete old devices out of Atera.
Better overview of devices which are active on customer's site.26 votes -
be able to change font size
when replying to ticket you are unable to change the font size so when you are pasting things from other websites into your reply the font sizing for the whole email is off
10 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
5 votes -
Add "folder" filter
We can generate auditor reports (and more reports) only by choosing a customer, but if i want just a report for few devices on a customer, i have to create a new customer. You can add a "folder" filter, so we can generate a report just for few devices.
18 votes -
1Password Integration
Integration with 1 Password. for better password management and OTP Function.
Realy missing a good Password and OTP option.67 votes -
monday.com
Do you have any plans for integration with monday.com?
5 votes -
Status Button
Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver
4 votes -
zoho CRM Integration
Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.
17 votes -
Alert Tickets
When a ticket is created for an alert the following features would be amazing.
Self-heal - If the threshold returns to normal the ticket auto closes.
Quick Connect - On an alert ticket having a shortcut to the affected device with the ability to click the shortcut and go straight to the machine.
33 votes -
Set a default font when replying to tickets
I would like the option to set a default font instead of the default option being Source Sans Pro font
9 votes -
Password Reveal on the Password entry page
When adding passwords they are masked. There's no way to reveal them without saving them. Then you have to reveal to check if there's a typo only to have to go back into the entry to correct. This is occasionally frustrating since the password can be revealed, but not when it would be most convenient to correct it.
1 vote -
Chat feature from the mobile app.
The ability to use the chat feature from the mobile app.
70 votes
- Don't see your idea?