5056 results found
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zoho CRM Integration
Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.
17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert Tickets
When a ticket is created for an alert the following features would be amazing.
Self-heal - If the threshold returns to normal the ticket auto closes.
Quick Connect - On an alert ticket having a shortcut to the affected device with the ability to click the shortcut and go straight to the machine.
33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Set a default font when replying to tickets
I would like the option to set a default font instead of the default option being Source Sans Pro font
9 votes -
Password Reveal on the Password entry page
When adding passwords they are masked. There's no way to reveal them without saving them. Then you have to reveal to check if there's a typo only to have to go back into the entry to correct. This is occasionally frustrating since the password can be revealed, but not when it would be most convenient to correct it.
1 vote -
Chat feature from the mobile app.
The ability to use the chat feature from the mobile app.
70 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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client notes
It would be nice to have the ability to add notes to a customers file and have them displayed to Technicians when creating tickets. this could be used to relay information about specific billing arangments, work authorisations required and even if a customer has been put on credit hold.
An extention of this would be to also incorporate notes in Contracts to allso display when choosing a contract which will assit technicians to select the correct one when multiple exist
35 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Brew Permission
It's currently troublesome to install an app via IT Automation on a Mac, as Brew needs Admin rights for certain apps and the first time usage of Brew throws folder privilege issues on Big Sur 11.5.2.
So please:
Fix the permission issues for the required folders
Add the ability to use admin rights to install apps.7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Archive Customers and Users In Active Customers
Have the ability to archive and hide both entire customers, and individual users within a customer. Be able to keep the customer in the Atera database (tickets, interactions, etc.) but be able to make them inactive, and hide from view.
Be able to hide individual contacts (users) within a customer to also keep ticket history, but not show them as contacts. For example, a contact that was entered into Atera has been terminated or no longer with the company.
And of course be able to re-enable or reactivate that customer or contact...
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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report
Below is what I emailed support. Octavian suggested to add it to the feature board as this is not yet possible in Atera. Can you come back to me to see if this can be in your future road-map?
ThanksHello,
I have added a few custom fields (with drop down) to ‘Customer’ to have 1st and 2nd engineer entered for each customer. Thus, we want to assign one technician as a main and another one as a back. How can I generate a list/report with all customers showing columns with the 1st and 2nd engineer.
Thank you.
Best regards,…5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to run weekly reports on open tickets and export to csv
It would be great if we could run an open tickets report and export to CSV that shows the open ticket numbers, Assigned Tech, Customer name, Date opened, Date last modified, and time entries. Being able to have the report run every week at a predetermined date and time and then emailed to a specific email.
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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categorize quick reply templates based on tags
Have the ability to categorise quick reply templates based on the tag.
This would be useful to make the lists smaller and easier for tech's to select.
4 votes -
Order the quick reply templates
It would be useful to be able to order the quick reply templates rather than all new ones just going to the bottom of the list.
9 votes -
Automated rules based on Criteria
Automated rules based on things like below
- device type - Server / Laptop / Desktop
- OS Type
- OS Version
- etc.
This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so
If "computer os" is "windows 10" then install these applications
this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer
this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install
we would also need options to install webroot…
39 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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manually update device information
Currently it takes hours for software information to update automatically.
It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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15 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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61 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Prevent e-mail to customer
Hi,
We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
Thanks in advance!4 votes -
Patch history
The patch history of devices shows some updates which are applied but not all. Support told me that getting updates over WUA API only shows updates which are still on the update servers.
Problem now is that you cannot be sure which updates are applied to the servers because the updates suddenly disappear from the history. So you have no overview which patches are applied.
24 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Differentiate IP restriction on mobile and web app
IP restriction affects the ability to use the mobile app if a phone uses dynamic IP
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes
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