4824 results found
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Role management
How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!
132 votes -
Shared Threshold Library
Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.
169 votes -
Chat availability hours
Having an option to set chat availability to specific hours (instead of only active / not active)
Request by Leon Flood via FB
79 votes -
Auditability and compliance
Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs
69 votes -
White label mobile app for your customers
Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.
394 votes -
Attendance System for remote workers
A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.
80 votes -
Multi-Site Support
Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
414 votes -
SaaS Licenses Management
Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.
52 votes -
Revamped Helpdesk Agent
What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
How would you improve it and what (if any) features would you add?
Let us know346 votes -
Complex rules for alerts generation
Set your alert rules using logical operators like and/or
179 votes -
Office 365 Integration
What would your perfect Office 365 integration look like?
Let us know what do you think about it.1,596 votes -
Documentation Management
Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?
1,264 votes -
Employee Onboarding/Offboarding Feature
A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.
885 votes -
Mobile Device Management
The ability to monitor mobile devices and tablets.
Please let us know what features you would like to see!2,321 votesHi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Atera End-User License
You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization
162 votes -
Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
857 votes -
Send system information with Helpdesk Agent support tickets
What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?
272 votes -
Sophos Integration
An integration with Sophos, a global leader in cyber-security
671 votes -
SentinelOne Integration
An integration with SentinelOne, a global leader in cyber-security
457 votes -
Improved Billing
This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?
279 votes
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