4763 results found
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Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
56 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
172 votes -
Add event details for failed logins
When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.
55 votes -
Block folder inheritance for an agent
an the ability to block folder inheritance for an agent for threshold or automation.
9 votes -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
62 votes -
Daily Technician Time Report Broken down by agent
Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.
23 votes -
Better alerts for newly installed programs
Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.
96 votes -
set time out for repeating alerts
Set a time put for a repeating triger to send additional alerts
18 votes -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes -
Survey
satisfaction survey in french
10 votes -
Block hours details
The possibility to consult directly from the customer file the remaining balance of hours when there is a contract pack of hours
11 votes -
Better API Lookups
Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.
17 votes -
Custom Fields per client
ability to assign custom fields per customer
49 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
66 votes -
Enable to sync SNMP and TCP device to IT-Glue
I would love to be enable to sync SNMP and TCP device to IT GLUE. With current integration you can only sync server and computers because you need an MAC-adress for a device to be sync to IT GLUE. I would love to be enable to set own mac-adress or a random generated mac-address.
30 votes -
Mobile App Improvements
Better feature parity between the mobile and web applications.
Faster remote access.
Running Scripts.
Remote command access.
Remote software installs
Search for devices by name.
Remote Agent installs
Better Remote control.754 votes -
Add a report to find machines not logged in to for > x days
Add a report to find machines not logged in to for > x days - useful for finding under utilised machines, or ones that may have gone missing!
8 votes -
Add Product dropdown option on Contracts
Currently when creating a new contract you can only initially select from "Contract Rates" in the dropdown. If you want to contract for a "Product" you have to save the contract first, then edit and select the product as they are not initially displayed in the rate dropdown when creating the contract. This is probably good so as to not have to dig though all products and rates each time. I suggest, similar to the "Additional Rate" option to add a "Product / Service" dropdown so items can be selected on contract creation and save some clicks.
11 votes -
Add a report to find duplicate machines based on serial number or Mac address
Add a report to find duplicate machines based on serial number or Mac address and offer to delete or merge them (Useful when someone has rebuilt a machine with a different name and has forgotten to remove the old one from Atera)
31 votes -
Add a report for the last 10 users to log on to a machine and the login time
I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.
75 votes
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