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4971 results found

  1. 110 votes

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    0 comments  ·  Acronis  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  3. possibility to send credentials at all customers in atera by mail

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. I personally thing Atera should have its own Remote Desktop software in addition to having the integration of other 3rd party solution such as teamviewer, splastop etc. for those who have them and wish to use them.

    However i think having 1 complete solution provides easier management and smother running of system especially when it come to updates (sometimes splash top crash's or cant connect to agent)

    In addition to this, i am limited to the features using 3rd party remote solutions provide thought Atera, which means i have to pay Atera and another Subscription cost for a full version…

    34 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Ability to give the option to hide the Add-ons tab

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Trend Micro has been a go to antivirus and cloud security suite for quite a long time. Bigger competitors of Atera such as Connectwise and Kaseya have Trend integrations.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. The ability to pin most used systems to the top of the customer's device list. This would be very convenient.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. I appreicate the constant updates to the platform, but it would be really good to have the option to view the tickets in the 'legacy/old' layout. The location of the "Awaiting customer response"/"Awaiting Technician Reponse" etc was so much easier to see at a glance, also the filters were alot easier to access. The new layout just seems too spread out.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.

    5 votes

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    2 comments  ·  Agent  ·  Admin →
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  11. A billing batch may show XX tickets, but there's no way to see what XX tickets these are unless you bill it. If you jump over to the timesheet report there's no easy way to get the exact tickets and time totals. There should be be an easy way to check unbilled tickets before the batch is finalized.

    13 votes

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    0 comments  ·  Billing  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Being able to see if a end-user deletes a folder

    1 vote

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  13. I would like to know the software expiration date.

    3 votes

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    1 comment  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.

    177 votes

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    27 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. When patches are applied via Atera, they do not show up on the server itself.

    It would be great to see them there as well and sometimes it irritates some customer

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. During patching set devices into maintenance mode or similar in order that not all alerts are showing up all the time and filling up the ticket system

    85 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. e.g. a device has an additional service I want to monitor and to not create a new threshold profile, it would be easier and faster to override the current threshold profile with an additional service.
    In our environment there are lots of different servers with different services to monitor and it takes a very long time to set up all threshold profiles for all different kinds of servers.

    24 votes

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  18. Report showing what threshold profiles and IT automation profiles each selected device has.
    Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
    Solution: A report to find which PCs have each profiles

    12 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Need the ability to have non-technical staff in Atera's Admin section for billing and account (customer) setup. These back-office people have zero need nor should they have access to RMM capabilities.

    22 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Client would like an easy onboarding for the chat feature. When they push the agent there is an automated process but if they wish to push the cat, they need to manually do it through an e-mail. Instead, they want to automate it.

    10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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