Be able to filter out customers
We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.
5
votes
Alex Mayes
shared this idea
-
Wes Barrett
commented
Being able to filter out a customer would be fantastic. It would allow us to manage ticket queue without having to worry we will miss something when a new customer is added, which happens now because of the way the filters work with only including certain customers.