4801 results found
-
Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
3 votes -
Deploy Atera Agent via JAMF PRO
Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.
We need a way to deploy the script through JAMF PRO
1 vote -
Export Potential CVEs in XLS Format
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank…
3 votes -
ESET for Canada
We have been using ESET for years and we would like to have it integrated with Atera. I understand ESET is now available in the US. It would be very helpful if it could be expanded to Canada as well.
2 votes -
Tickets
In new UI the Ticket status and the Ticket reason are on different sides of the UI.
It will be more convenient if tit will be in same place3 votes -
Advanced Customization of "Custom Fields"
When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.
But "Custom Fields" could revolutionize all that!
Let me explain:
If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.
However, for this client, each brand has several stores located in different countries/cities.
And each store has one or more collaborators with a specific email address.
To solve this problem, the "Custom Fields" in the contact category need to be more customizable.
Example: Creation of a custom dropdown field "Store" providing a…
6 votes -
universal / multi login
I have atera for my msp use. I just onboarded a client that already has atera for internal IT.
What im looking for is a global login or guest login that i could leverage my existing license to work with the client .
some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.
4 votes -
[RMM Patch & Automation][IT Automation] Run on next schedule
Can the Atera Automation be configured to follow the set schedule time and if the device is offline to not execute the automation until the next schedule time ?
The problem: Atera Automation will proceed as soon as the device is back online and I want to avoid that. I want the Atera automation to wait until the next scheduled time. User may be in a webinar or web meeting and not a good time for the PC to re-start or shutdown, etc.2 votes -
Customize the title when creating the event via Atera
When schedule time in google or outlook, it would be helpful if I can cusotmize the title. for example, I want that the name of the customer will be added automaticly after the [Atera #TicketNumber]. It would be great if the details of the ticket or the customer address also will be transfered to the calendar event.
3 votes -
Improvements for the script library
- In the shared library mark whether a script has already been cloned to My Scripts to avoid different users repeatedly cloning the same scripts.
- Some sort of notification if there is a new version of a script that was previously cloned.
- An indicator that a cloned script has been edited in My Scripts so that if there is an updated version, a user does not overwrite the customization.
Thank you!
2 votes -
SNMP Table
We would like the ability to add OIDs as columns to the Devices Table for viewing multiple SNMP devices and their OID values.
3 votes -
SNMP Reports of OID Values
We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.
3 votes -
Need a better way to uninstall Atera agent remotely
When preventing Atera agent uninstall, support informed me that running powershell command to uninstall Atera agent is the only option. Pushing the uninstallation from the console should be enabled
11 votes -
Seperation of knowledge base for department
Allow the knowledge base to have separate categories for each department. (I.E. accounting software articles for the accounting team only) To ensure there is no unnecessary confusion for end users!
6 votes -
Resolve CVEs detected
Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.
7 votes -
Advanced reports and utilization
like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i…
1 vote -
Timezone
Able to restart/manage agents based on the workstations time zone since WFH is more common and some users are not in the same zone as the main office.
2 votes -
Option to require the AI assistant looks at the knowledgebase before anything else
When building out our knowledge base (KB) on Atera for the AI assistant to pull from I have noticed that it will sometimes pull an answer from the internet that I do not want instead of checking for a KB article on the topic first.
It would be very helpful to better customize the AI assistant's answers if there were an option to force the AI assistant to review the KB every time before answering.11 votes -
Customizable Device Type
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be…
1 vote -
excluding events based on details within the event description.
I'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on…3 votes
- Don't see your idea?