5038 results found
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Delete tasks scheduled for offline devices
The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.
4 votes -
Possibility to manual deactivation of agents without deletion
It would be extremely helpful if Atera offered the opportunity to manually deactivate agents without deleting it completely from the system. There are often devices that are retired or temporarily inactive, but the data of which we still need for documentation or reporting purposes. At the moment, however, we only have the option of leaving them in the system, which means that they are still shown in reports and in patch management-which leads to confusion and unnecessary notifications.
Application:
Archiving: Devices that are no longer used actively are to be archived without being completely removed. In this way, historical data…
5 votes -
Assign Software Bundle to devices
i would like to assign a software bundle to a server. So when a softwarebundle is changed (application is added or removed), the server that is assigned to it, get those changes.
2 votes -
Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
47 votes -
Bulk Assign Contacts with Agent
Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks
1 vote -
Patch Management Alerts if more than xx updates
An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.
The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check
19 votes -
Unmonitored Workstation Alert Information
It would be really helpful for unmonitored workstation alerts to provide some relevant information such as an IP address, MAC address, or name. The current alerts give no useable information for identifying the device.
1 vote -
Domain Expiration Tracking
I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.
12 votes -
Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
16 votes -
Label printing for assett management
Add the ability to print asset management tag labels for managed assets.
51 votes -
Deactivate Chocolatey for certain customers
To have the possibility to deactivate Chocolatey for certain customers
1 vote -
Ability to lookup specific device information
The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.
Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.
4 votes -
biweekly automations
When creating an automation profile there is no clean way of creating an automation that runs every other week.
For example I wish to run a secondary backup every other Friday. Currently you have to choose Friday for weekly and disable it every other week.1 vote -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
15 votes -
task manager
Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.
9 votes -
Have the ability to link or print QR asset tags
I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.
9 votes -
script macOS as User
Hallo und Guten Tag!
Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.
Hello and good day!
We have a…
2 votes -
Mass update of Device Details.
Feature Request: Bulk Export and Update Device Details
I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.
Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply…
6 votes -
Tickets API date range and more items per page
It would be great to fetch a lot of tickets for a given date range.
We have tools for analytics and currently have to send a lot of fetch requests to generate statistics for specified month.Please add a from and to date for the request and increase the returned items per page on the response.
Thank you very much
1 vote -
KB Text Editor
Could you please fix the text editor when creating knowledge base articles.
I have to create the article in a word document and then copy and paste it into the text box for creating articles.
Half the time it still distorts my text and font after copying and pasting.
Atera is great for the most part but this really makes me not want to create KB articles and I have to create articles, I am a Document Queen!
..Please make my life less stressful and fix this.2 votes
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