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  1. The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. That new ticketing UI is atrocious, vulgar and nasty.
    Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.

    1 vote

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  3. When adding a new device it is necessary to select the "customer" and then the "Monitoring Agent", but monitoring agent list displays all customer, even if a client was previously selected.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. When entering an internal note, we currently have the option to 'Mark as Resolution.' It would be beneficial to also have the ability to mark notes as resolutions after saving them.

    Often, we require the end user to confirm the success of a fix or patch to the ticket. It would be helpful to save notes detailing the fix or patch and then designate the note as resolution once confirmed by the user

    3 votes

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  5. Ability to send a private note to a user.
    Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. ticket tab at customer shows tickets with stati "open" an "pending".
    but when i create custim ticket stati tickets will not be shown there.

    for example a status "waiting for replacement parts" with the behavior "pending" has to be activated every time i open the ticket tab.

    that are pretty much clicks to see the open tickts of a customer.

    It would be much better, if every status with the BEHAVIOUR of open and pending would be selected as default

    2 votes

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  7. Possibility to restrict API Access from defined IP List in https://app.atera.com/new/admin/security
    A simple checkbox can improve security to prevent access from not allowed IPs if api is used for internal purposes only.

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  8. Right now when you go to one of your servers or clients you will see a graph with the average CPU and Memory usage.
    It would be great to have additional graphs for disk and network related statistics.
    The things I'm thinking of immediately is a graph to show me the history of diskspace. It would be great to see that 14 days ago i had 100GB in use and today i have 120GB in use. Other things could be maybe IO and reads/writes
    And for network it would be great if I could see that 2 days ago interface…

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. Add a check box for devices that currently have monitoring disabled, there is one for monitored but I want to see a list of devices without monitoring enabled without individually going through them.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.

    Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through…

    3 votes

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  11. We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.

    I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.

    It would be nice to be able to do this because 1. we would like more metrics that…

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.

    It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.

    The BitLocker keys should be available via the Agents "GET" command.

    16 votes

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    1 comment  ·  Agent  ·  Admin →
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  13. It would be great if there was a way to delay the Patch & Automation Feedback Report. We get alot of "false" Reports because some of the devices are offline when the Patch Management and IT Automation is scheduled. Lets say the device gets started 1-2 Hours after the schedule - the updates get done later but the report says it has failed. This makes it very time consuming for us because we have to lookup every device seperatly and see if the updates were completed or not.

    3 votes

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  14. OS Patch Approval settings should be at the same level of granularity as OS Patch Management, i.e., provide the ability to set postponement for Security Updates, Definition Updates, Update Rollups, etc. independently rather than just at the Critical vs Noncritical levels.

    1 vote

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  15. Being able to deploy the Acronis agent + default protection plan on a customer level or at least on folder .
    Instead of per agent.
    This would avoid added computer with no protection and mainly boring setup ...

    1 vote

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    0 comments  ·  Acronis  ·  Admin →
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  16. Color coding options for ticket status's.

    11 votes

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  17. I would like to know if possible, that when an alert expires, it also could disappear from the list.

    For example:
    Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolved

    Another example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically…

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  19. When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.

    A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.

    Even if the view selector changes to “custom” or…

    5 votes

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  20. If a customer emails in, and also asks another query that's different from the original request, the response can also be split into a new ticket with a different ID (but linked to original)

    7 votes

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