It would be useful to implement an integrated system for creating quotes directly from technical support requests. This feature would significantly improve operational efficiency and transparency with customers. Here's how it could work:

1, When a customer requests an intervention (e.g., for a server issue), the
system would allow for immediate quote generation.

1. The quote would automatically include:

   2.1-Hourly rate (differentiated for on-site or remote interventions)
   2.2Estimated time required (non-binding in case of unforeseen issues)

3.The customer would have the option to:

3.1-Accept the quote (by printing, signing, and stamping it, then attaching it as
an acceptance response)
3.2-Reject the quote

4.The system would also allow for notifying the customer of the start and end time of the work.

This feature would enable more efficient management of intervention requests, providing customers with a clear overview of costs before proceeding with the work. This would improve communication, reduce misunderstandings, and increase customer satisfaction.