First off, I'm trying to provide feedback, but selecting that section only opens the "Have an idea for a new feature?" so that is why my feedback is here. The issue I am having is that ESET has never responded to my support requests, I have submitted three requests and have never heard back from anyone. The irony is that I just received a request from ESET for feedback on how their support service performed. This reflects badly on Atera because you are referring ESET.