This is not a original idea or though, but one I would like to see implemented in your software suite as I know having this feature will enable better logging, auditing, and tracking of jobs by technicians.

I would like a chart/graph ability or widget that I can then customize to track certain metrics. For instance, I would like to make a pie chart of all the tickets I've worked.

I would like to do this for all technicians so that the organization as a whole can see who did what, what kind of ticket, etc. If you need a real-world example, JIRA by Atlassian has such a feature.

I want this feature so that I can then have on my Dashboard for the whole company to see, what tickets, for what client were resolved. This whole give us the ability to see trends better, not only for the ticket type, but technician trends as well.