4973 results found
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Increase chocolatey functionality
Add support for more features in chocolatey. For example --version to install a version other than the latest or --x86 to install 32 bit version of a package or --force to attempt to reinstall a software
8 votes -
Deleting comments
Ability to delete comments.
If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.
16 votes -
Service portal landing page default options
We would like the ability to set the service portal landing page to default to the "login using activation link" option rather than the email and password option.
2 votes -
Hardware Inventory report to filter by endpoint creation date
Request to modify the Hardware Inventory report to include a filter for the endpoint creation date in the console, enabling the selection of a specific day, month, or year when the device was added. This is needed for billing purposes.
2 votes -
Notifications by text message when tickets created or assigned
Ticket Automation rules can be made to email technicians when ticket created or assigned. I have been able to add to email to text for mobile carriers but recently, we get bounce back notification when emailing "mobilenumber@txt.att.net". Would be nice feature to allow for sending message by text.
2 votes -
Customer Health Report: Displaying the Number of Monitored Devices Within a Specific Period
Request to adjust the Customer Health report to show not only alerts within a specific period, but also the number of devices monitored during that time. Currently, the report only provides a summary of all devices currently assigned to a customer.
2 votes -
Timesheet Reporting
Please can you provide the ability to see time recorded in hours:minutes and not decimal.
2 votes -
View-only technician role
Option to create view-only technicians without purchasing an additional license
4 votes -
Technician blocked from making changes based on ticket status
There is no way to "lock" a ticket so a tech can't make changes.
This would be good when a ticket is reviewed by a manager or billed. With regards to billing....If changes are made after the fact the clients invoice and data presented in the portal will not match.
We need a way to enforce a read-only lock without having to rely on just the techs themselves following protocol.
2 votes -
User and Device migration
Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.
2 votes -
ScreenConnect On-Prem Integration
Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.
2 votes -
Conversations on Reports
Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!
2 votes -
Search for Custom Assets
Many other users have mentioned the need to refine search functionality for the Asset specific search bar within each customer. I however, think it would be more beneficial to have the ability to use the search bar up top to search for things like Asset Name or even a custom field like Serial Number (Which also should be a standard field given the context of these assets).
It serves no purpose to me to have assets listed in each customer if I have hundreds of customers and can't search for them across the board.
2 votes -
Password Box Display for Long Passwords
In the passwords section, the password box currently truncates longer passwords, so the full password may not be visible.
2 votes -
Out of Warranty Date on Devices
There needs to be a date field for all devices that can record the end of warranty on a machine. In our department, we use that functionality to determine when a PC needs to be replaced.
30 votes -
Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)
Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).
Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.
7 votes -
edit password
On the password manager tab for devices. Add option to edit already saved details, instead of needing to delete and re-add
1 vote -
1 vote
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A script to send a Message to all active users.On screen.
A Script to send a Desktopmessage to all active users.For example: Downtime or force the users to log out because of updates or maintenance on serverprograms etc...
1 vote -
Send out a mass message
To have options to send out a mass message through the atera client or splashtop
1 vote
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