4717 results found
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Auditor Exort Core Count
Please add Core Count of processor to the Excel export of Auditor.
2 votes -
Information from agent tab to sync with as
It will be great if we could sync the information from the agent top with the assets
1 vote -
Run script against a list
Would like to be able to input a list of servers and run Scripts against that list. It is otherwise tedious to go thru each server individually to run the scripts otherwise.
1 vote -
Ability to export current views (ex. filtered alerts and others)
It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.
2 votes -
Awaiting technician response on top
I would like to be able to able to see the tickets that are awaiting technician response highest on the list. At the moment you can only filter for these tickets.
1 vote -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
9 votesHi,
We wanted to let you know that your idea is currently under review by our product team.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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BambooHR - Automation and Account Information Maintenance
BambooHR integration to allow automated on/off-boarding of user accounts as well as options for notifications to user account information.
Couple this with EntraID integration and you would have a seamless flow for user account maintenance.
1 vote -
customer report
Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.
2 votes -
Atera Help Bot
if Atera Help Bot can be implemented that lets users access SOPs
2 votes -
Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Agent Health Report by device folder
I wish I could run the Agent Health Report against a Devices folder.
Rather than manually selecting my servers out of the list of all agents, I'd rather select my "Servers" device folder.
This would make running this report so much easier and more valuable.
Perhaps add a "Folders" pick list between "Site Name" and "Agent Name(s)" The "Folders" item can serve as a filter to the narrow down the list in "Agent Name(s)".
2 votes -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.3 votes -
Scheduled advanced reports to be sent in HTML format
Request for the feature to have scheduled advanced reports sent in HTML format.
2 votes -
Configurable Report Export File Names
Accidentally, by exporting a report more than 100 times, I found that the filename gets a timestamp added. So, after creating 'Auditor (100).xlsx' in the downloads folder, subsequent exports have a timestamp like this:
'Auditor - 2025-01-30T153425.123.xlsx'
We find this very useful, and we though it was a feature of Atera.We would like to see the ability to define the report filename that would include:
- Report Name (e.g. 'Auditor')
- Customer Name or Abbreviation (e.g. AcmeLtd)
- Timestamp and format (e.g. 'yyyy-mm-dd HH:mm')4 votes -
Assets and Attachments
When it comes to assets and attachments, not only do we need to be able to link assets to devices but we also need to ensure the attachments can be linked to assets. When an asset is created we need to be able to add an attachment and have it show in the customer attachment section. In addition, when an attachment is attached to a device it should show up in all connected areas: Customers Attachments, Device Attachments, and Asset Attachments.
8 votes -
Pictures of Contacts for Customers
It would be nice to be able to include pictures of the Contacts for Customers. When new technicians go onsite, they'll have an idea of what the contact looks like if they've never been to the site before.
2 votes -
Ability to deploy Watchguard EPP from App Center
Ability to deploy Watchguard EPP from App Center
2 votes -
Change tickets
It would be great to have a new category of tickets which refers to Change tickets.
1 vote -
Activetrak
We need to have an integration with activetrak
1 vote
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