5081 results found
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Export tickets to pdf
the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client
14 votes -
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached.
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.
4 votes -
Search device by logged in user/username
Being able to find a device by the user logged in.
4 votes -
Asset History should be recorded with the asset
It would be nice to keep a history of asset changes. For example, we have all our laptops/desktops as assets. These items get assigned to a user but can be reassigned to someone else. It would be great to see everyone it has been assigned to. Also, if we change the name of a computer, that should be recorded in the asset history.
5 votes -
Give us to change/select the date Format like: DD/MM/YY In Costum date fields
Give us the option to change/select the date Format like: DD/MM/YY In Costum date fields .
5 votes -
patch managment
New Patch Management menu has filtering options , saving filtering options as a profile will be great
2 votes -
Feature Request: Combine Multiple Analytical Report Attachments into a Single Email
Overview
Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.
Proposed Solution
I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient…
4 votes -
Links in Advanced Reporting
On the Atera Roadmap (https://www.atera.com/roadmap/) there is a functionality "Reports in main dashboard" coming soon.
This would allow to create Tickets queues on the main dashboard like "Display all open tickets assigned to me" or "Due open tickets in my team".
The report could look like (example):
Ticket ID Ticket URL Ticket TitleThe ID and title can easily be added via advanced reports.
The Ticket URL must be added via a custom dimension field.concat("https://app.atera.com/new/ticket/",${tickets.ticket_id})
The problem is that the URL is not clickable.
Google Looker allows to add links as described here: https://cloud.google.com/looker/docs/reference/param-field-link
This…2 votes -
granular permissions
Roles should not require GOD Mode to create a customer.
Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.3 votes -
Ability to filter when you search
When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.
4 votes -
IT and MSP Tenant cross sharing
Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into…
8 votes -
Updates to Ticket Tabs
The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:
-Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.
-Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…
3 votes -
Disable the automatic reconnect
I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info
7 votes -
Select a device in an asset instead of adding the asset as a custom field
I would love to see that you can select in an asset a device from the according customer and track there the life cycle (instead of creating custom fields in an agent).
5 votes -
Restart User Notification
When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.
I would like to:
A) set a timer so user can save their work etc
B) Have an option of custom canned messages or allow for a custom message to be added.That way if we need an user to stop using a machine while we work on it they can save their work and be notified.
3 votes -
Pictures in signature
Please provide support for pictures in Quick Reply section for signatures. When I insert my signature on my mobile app it simply doesn’t appear.
Also in the settings, a separate personal signature section would be appreciated like that which is found in My Profile > Personal Signature on Atera Desktop App! Also adding support for pictures (logos) here too
7 votes -
time entry notification email
time entries are essential informations for the customers to get to know about the progress of a ticket.
so it would be a good idea to have an ability to automaticly send a mail with informaions about a time entry via ticket automation rules
3 votes -
In the add new device - SNMP screen, search the Managing Device field by customer name
In the add new device - SNMP screen, search the Managing Device field by customer name. We have a LOT of customer and they have a LOT of devices. As it stand now, the only way to navigate through that screen is to scroll down with the side bar or the mouse wheel. Using the keyboard takes you to the first device with that letter, but that can be problematic since the first client has a device named "Server" but I needed to find a client down in the S's...
2 votes -
Devices vs assets
I love the new fields available under assets. While I understand the difference between Assets and Devices (though they could be combined), I do wish that some of the fields available under Assets were also available for Devices. In particular, Status, Purchase date, Warranty expiration, End user and Location would be very helpful, especially if they were fields included in an a auditor report. Doubly so if End user and Location fields were included in a search. I will often have laptops get passed around from end user to end user. I currently use custom fields to track the assigned…
6 votes -
Assign tickets to specific clients based on the subject line
Set up an automation rule to assign tickets with a specific subject line to a designated client.
6 votes
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