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  1. Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  2. Looking for a solution that sends a notification to everyone once an alert has been resolved.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  3. Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs

    5 votes

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  4. It is great that there is a column in devices that will show all patches available.
    But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.

    This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS…

    4 votes

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  5. In the patch management screen, could someone look into establishing a view drop-down feature so I don't have to back to patch management main screen and then reselect the customers I was looking at? That way I can create multiple views for the customers as needed.

    3 votes

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  6. An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

    16 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. In the case of re-purposing a device and changing the name of the device, it would be great if Atera could automatically update the device name in Atera instead of to manually have to update the name.

    14 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.

    3 votes

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  10. Being able to find a device by the user logged in.

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  11. It would be nice to keep a history of asset changes. For example, we have all our laptops/desktops as assets. These items get assigned to a user but can be reassigned to someone else. It would be great to see everyone it has been assigned to. Also, if we change the name of a computer, that should be recorded in the asset history.

    4 votes

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  12. Give us the option to change/select the date Format like: DD/MM/YY In Costum date fields .

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. New Patch Management menu has filtering options , saving filtering options as a profile will be great

    2 votes

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  14. Overview

    Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.

    Proposed Solution

    I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient…

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. On the Atera Roadmap (https://www.atera.com/roadmap/) there is a functionality "Reports in main dashboard" coming soon.

    This would allow to create Tickets queues on the main dashboard like "Display all open tickets assigned to me" or "Due open tickets in my team".
    The report could look like (example):
    Ticket ID Ticket URL Ticket Title

    The ID and title can easily be added via advanced reports.
    The Ticket URL must be added via a custom dimension field.

    concat("https://app.atera.com/new/ticket/",${tickets.ticket_id})

    The problem is that the URL is not clickable.
    Google Looker allows to add links as described here: https://cloud.google.com/looker/docs/reference/param-field-link
    This…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. Roles should not require GOD Mode to create a customer.
    Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
    Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.

    3 votes

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  17. When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into…

    6 votes

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  19. The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:

    -Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.

    -Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…

    3 votes

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  20. I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info

    7 votes

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    0 comments  ·  Security  ·  Admin →
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