4806 results found
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Hide block customers from customer view
Hide block customers from customer view
1 vote -
Select more than 6 rates for the retainer contract
Select more than 6 rates for the retainer contract
1 vote -
Fix your api to use proper grammar
Fix grammar in your API. When IT Glue syncs with Atera, the API reports back the device type of "Work station" rather than "Workstation." A workstation doesn't a have a space in the name.
1 vote -
Widget: Ticket Activity - Make it dynamic!
I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.
2 votes -
Chrome device monitoring and remoting
Chrome device monitoring and remoting
4 votes -
live tempature
Display the most recent/current/'live' temperature of the device/agent.
After getting an alert, it would be great to have the live or most recent device temperatures displayed in the agent view to confirm the thermals of the device.6 votes -
Peripheral detection?
Allow agent to gather and report any peripheral data (SN / Model #) for easy inventory and checking based off one device.
Example:
"What does John A. have connected to his laptop?"
Peripherals:
Acer K202HQL, Logitech MK2703 votes -
See authors of scripts
I would like to see who has created a particular script.
3 votes -
Bill for tickets that aren't just for resolved/closed
I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.
6 votes -
option to add negative product and expense
Example: Microsoft 365 Business Basic is Upgraded to Business premium.
-1 Business basic has to be added, because otherwise the customer would pay to much.1 vote -
Hide Microsoft Defender Signature notifications on the "devices" tab
Add the ability to disable showing Microsoft defender Signature Updates.
Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.
So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.
1 vote -
Subscription customisation
It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.
For example :
If we take 3 subscriptions to Atera:
- One subscription reserved for the portal admin
- Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.
1 vote -
Custom Ticket
I'd like to have more customisation of ticket fields. At the moment you can only add values to the "status" field. I think it would be a good idea to be able to change the values of each field or at least add new ones (and change their order).
2 votes -
Calendar Integration
I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.
1 vote -
check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote -
Pivot into specific logs triggering an alert
If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.
2 votes -
port
Change Port Availability field on the auditor reports - right now it looks as if all your major ports (21, 25, 80, etc.) are OPEN because of the green check mark, but in actuality the green check mark means that they are CLOSED. I would appreciate if the port availability section was just a little more explicit and said OPEN or CLOSED. This seems to have changed from November 2022!
1 vote -
hardware inventory
Add a new tab on the left "Inventory" be able to have a list of hardware and associate them with a PC or client with custom fields like date price warranty ..., for example, I got 10 PC's i7 8gen 500$ each from Jan 1st 2023 , I click on one of them and add it to a client folder or SSD or monitor...
2 votes -
View AgentID in the GUI
When you view a customer, the CustomerID shows in the URL.
When you view an agent, the AgentGUID shows in the URL.When working with the API, you require the AgentID. Please expose this via the GUI.
1 vote -
train AI bot on company site for tone
Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.
2 votes
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