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4973 results found

  1. Stop adding Atera notices in the upper part of my browser window that I CAN'T close. Like the blue bar "Switch to new look" ect. Very annoying.

    1 vote

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  2. It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.

    7 votes

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  3. connection avec Fresh

    1 vote

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  4. Currently, I AnyDesk does not work consistently on any of my Windows servers. I need to use Splashdesk for the servers. However, Splashdesk insists on installing Printers on all my endpoints. This is a problem for a lot of the endpoints I manage. So I default to AnyDesk and install Splashdesk additionally on the servers.

    I would prefer not to install any remote access applications I don't need on the servers.
    It would be nice to set a separate default for Servers and for client endpoints.
    Thanks.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Add the ability to add time to a ticket via API

    POST /api/v3/tickets/{ticketId}/timeentry?

    3 votes

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  6. Filter out offline devices from the patching report so we can get a more accurate report

    3 votes

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  7. Have more options from the integration inside atera. Dahboard, etc

    7 votes

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  8. Need information on report on when a device was last rebooted, disconnected and powered on

    2 votes

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  9. Attachments within tickets can sometimes contain sensitive information, as a hosted service I think being able to delete attachments can sometimes be necessary.

    1 vote

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  10. Data Export feature on all tickets by one user under Contacts.

    1 vote

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  11. edit costumer suvery

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.

    currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. On Dells we can add the asset tag to the BIOS by editing and burning it in, can the Atera Agent be modified to read that field?

    SMBIOSAssetTag

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. would really like to have security control over the customer portal. if we can have it so customers are automatically signed out after 10 minutes of inactivity (or a specific time frame set by admin) along with some form of 2FA.

    would like to have custom repository for specific clients, so when they access the portal, they see apps, files etc., would like to see it be dependent on their role level to have control over specifics.

    2 votes

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  15. Can we get the device descriptions to show in the device list? We have the device names as their inventory numbers (for example, ISD001001, ISD001002, etc), which tells us nothing about what device it is. However, we do put in descriptions on each Windows device so we know whose it is, phone extension, etc. It would be really help to have the descriptions show in the device list as well so instead of having to guess which one and then click it and be wrong for hundreds of devices, a quick glance would tell us which one is which.

    2 votes

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  16. We would benefit from the ability to install 32 bit versions of software onto machines running a 64 bit OS. Currently this can be done machine by machine via script, but this is tedious.

    2 votes

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  17. As a company, we have different departments that have different purposes. On the MSP side, having an RMM software like Atera is 100% critical, however it is hard to convince the higher-ups to pay for such a software when it overlaps so heavily with the CRM softwares like Salesforce. Instead of having the softwares overlap, have the softwares integrate. CRM, specifically Salesforce, integration with Atera would turn the conversation from "use Atera INSTEAD of the software you've been using for years for 90% of the company" to "use Atera ALONGSIDE Salesforce".

    It should seamlessly sync ticketing, contracts and SLA's, customer…

    3 votes

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  18. The limit on only 5 software installs an hour from Chocolatey package manager is terrible, I often want to install software across a whole lab of computers. With that limit it makes the software deployment tools almost completely useless. There should not be a limit on that at all.

    4 votes

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  19. Deploy certificates through Chocolatey/Homebrew

    1 vote

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  20. It would be much more neater for the "Device" tab you guys chnaged the Web GUI to have company treeview of devices. Then from there the devices organized into folder. High level you are greeted with companies then expand to organized folders such as Tech defined AD Servers, Database Servers, Sales Desktops, Sales Laptop

    That way for cleaner and simpler access to the computers you need without needing to create 100s of save views.

    12 votes

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    1 comment  ·  Dashboard  ·  Admin →
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