4806 results found

1. an export of device inventory from device page is mandatory

   an option to export devices with or without information

   2 votes

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2. Due date report and dashboard

   In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers oversee how users are managing deadlines on items.

   In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers… more

   2 votes

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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3. Better structure to the KB

   It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
   L1: Category
   L2: Section
   It would be nice if we could go at least 1 layer deeper and have subsections.

   8 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. No limit on customers in search filters for devices, or add not this customer

   Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.

   2 votes

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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5. Add name of the customer in the report via email

   Add name of the customer in the report via email

   1 vote

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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6. ability to assign one contact to more than one customer

   ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.

   2 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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7. Watch guard Integration

   Watch guard Integration

   7 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Custom assets alert for when it is expiring

   Custom assets alert for when it is expiring

   1 vote

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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9. Try Riot integration

   Try Riot integration

   1 vote

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. Vade Secure integration

    Vade Secure integration

    2 votes

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11. Atempo integration

    Atempo integration

    1 vote

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12. Wedgeguard integration

    Wedgeguard integration

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. Ubiquiti Integration

    Ubiquiti Integration

    849 votes

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    6 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Ingram micro Integration

    Ingram micro Integration

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. Techdata integration

    Techdata integration

    3 votes

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16. Remove/Isolate spam tickets completely

    Remove/Isolate spam tickets completely

    1 vote

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Automated emails to blocked customers or non-main contacts who contact us

    Automated emails to blocked customers or non-main contacts who contact us

    1 vote

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. IT Portal integration

    KB: it would be nice to just link to IT portal. I can have that it just syncs. I want to suck in the documentation inside Atera. Need to get some documentation.

    3 votes

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19. Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres

    Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
    To be able to add the custom fields onto the ticket status dashboard

    1 vote

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20. Customer portal: embed analytics dashboard

    Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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