4806 results found
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1 vote
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Remove Ticket system if not required
We only required this software as monitoring purpose if we don't want ticket system, so you can provide option to disabled ticket system feature from admin panel.
1 vote -
Automation rule send email to previous tech on reassignment
ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
we've have instances of techs working tickets that had been reassigned to another tech.2 votes -
Error/Non Existent URL
When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.
2 votes -
Ability to write on the ticket when a technician is on a phone call so it would stop the SLA
Ability to write on the ticket when a technician is on a phone call so it would stop the SLA. Right now, there is no way of doing it so our technician need to send a follow-up email to the client so it stops the SLA from within Atera.
2 votes -
Make the Primary Contact appear first in the list on new ticket creation window
When making a new ticket, the Primary Contact should appear first in the list of users to make a ticket under, and they should also be designated by the green asterisk on their username, which is already evident in the Customer Page under Contacts.
1 vote -
Server Optimized Restart
I would like to propose a new feature that allows users to define the sequence of server restarts within a policy. Specifically, I would like to specify the order in which servers reboot, ensuring that the domain controller is brought online before other servers in the network. This feature would provide several advantages in terms of efficiency and system stability.
-Seamless domain controller availability
-Effective dependency management
-Simplified management1 vote -
Ticket impact/type: ability to just hide it completely
Ticket impact/type: ability to just hide it completely
1 vote -
Date & Time Format
Option to change the date and time format to 24 hours and dd.mm.yyyy.
4 votes -
Monitor USB Drive Connection Status
Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!
6 votes -
Monitor Carbonite Status
Atera needs to be able to monitor Carbonite status.
2 votes -
Monitor Windows Server Backup Status
Atera needs functionality to monitor Windows Server Backup.
15 votes -
Office 365 Email Integration for Ticketing
Email configuration for the helpdesk should allow for Office 365 integration. That way the ticketing system is reading the mailbox directly AND does not need to using name spoofing which can cause issues with mail filters like VIP Impersonation. It would be great to see Atera utilize this feature that has been readily available in other help desk platforms.
1 vote -
dell service tag integration
allow a device to be update via a dell api to see warranty status, build dates, age and retirement solutions.
7 votes -
Creating an SOP to teach users about Ticketing Basics
Creating an SOP to teach users about Ticketing Basics
1 vote -
Add our customer's logo on the Customer portal
Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal
6 votes -
Contact Email not editable via API
When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.
We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.
1 vote -
Ping Probe: Detecting Network / Internet Stability
In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.
1 vote -
Value parsing in OID values
It should be possible to parse specific parts of OID values. Some manufacturers return strings with units in them e.g. "12 PERCENT". Parse the value of that string and cast it to easy comparable data types.
3 votes -
Type casting for OID values
It should be possible to display and monitor values which are reported by devices e.g. as HEX formattd values. Ability to automatically cast them to e.g. integers would create better ability to monitor and compare them
1 vote
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