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4971 results found

  1. Would be great if we were able to export the event log to csv and/or similar format to make it easy to search and filter log results while working to resolve issues.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  2. Mon Expert en Gestion Accounting Integration.

    1 vote

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  3. MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.

    1 vote

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  4. Install the agent without admin control

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  5. Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?

    4 votes

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  6. Hi Team,

    It would be helpful if the Default Time Entry Length was moved from the Settings menu and placed in the Contract.

    The reason for this is different contracts have different minimum time billed.
    A T&M customer may have a minimum of 1hr when a full service client may be recorded in 15 minute increments.

    The ability to set this against the contract would allow more accuracy in time recording and client billing across the board.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Should have custom read/contribute/modify/delete access for Knowledgebase.

    2 votes

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  8. Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!

    5 votes

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  10. Differentiate between Agent that are offline during an update and ones with issues performing the actual update.

    When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.

    2 votes

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  11. Under customers, it would be nice to have a link to their Network Discovery so you can check out the devices etc. Instead of going into the Network Discovery tab and look up the client

    1 vote

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  12. Hello! I'd love to see a feature where in the search bar on the Devices page I could do a search for multiple devices using a delimiter of some sort to separate the names.
    Example: TJONES;MSTEVENS;PC1-001
    and only those devices show up in the search. Much quicker than dealing with filters.
    Thanks for all your excellent work!

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  13. I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

    Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

    In our specific scenario:
    We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in…

    2 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  14. I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.

    One very lacking email capability however is there is no ability to modify the template for the forgot password process.

    As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.

    Could we please have the ability to modify this email template as well?

    3 votes

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  15. Need to be able to copy an existing Alert Profile to a New Alert Profile. This would save time from having to create a whole new profile just so you can have one minor change for a group of machines.

    1 vote

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  16. We have multiple Autodesk users who use desktops in the office but also have laptops for site visits. It would be great to be able to assign more than one device to a user.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).

    The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?

    The response I got from Atera Support was this:

    "
    At this moment, there is no option to add a Department when uploading a list of contacts.
    As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is…

    6 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  18. Monitoring SNMP devices without having an atera agent installed on a connected device

    1 vote

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    1 comment  ·  Devices  ·  Admin →
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  19. I would like to be able to edit the "to" field when posting a public reply to a ticket.
    I'll describe how it works in the current implementation, and then what I'd like.

    Let's imagine that there are three users - the technician, User A (the requester), and User B.
    The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.

    So:
    - a public reply = email to User A.
    - A…

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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