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4973 results found

  1. Hey Team!
    I like your improvements on the Device Site and played aroung with different filters and saving different views where I see a chance to customize it even better:

    1. When I type a category where my view should appear there should be a suggestion of categories I already have in the list. So it is easy to click the right one and minimize the risk of a typo.

    2. The views or categories should be able to be moved up and down via drag & drop just like in the custom fields so I can adjust and customize that.

    This…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)

    6 votes

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  3. Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  4. See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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  5. On the device: would be nice to know when is the last time the technician connected. Also, would be nice to also have a video to know what happened, if we need to verify, we see the connection that was done.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Would be nice to see tabs per device under the Customer > devices > view

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  7. Ability to set a beginning balance or adjust the balance of hours available on a block contract.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  8. We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that…

    5 votes

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  9. As I was attempting to add the serial numbers in for products, I was unable to use letters and it cut my off at a certain point. Some products contain serial numbers with letters and can be 15 -20 characters long.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  10. I have several clients that don't have an AD environment. I am trying to install specialized software not available to the public or that is not on chocolatey. I would like to ask for the ability to create custom software packages with arguments that can be set to install using policies.

    Like assign backup Policy that will install my backup on the box and allow me to manage it with the vendor.

    Policy that will install a package when agent is installed.

    2 votes

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  11. It would be great to be able to automatically schedule maintenance for a device:
    1- Laptop for general maintenance every 3 months - sends a user a email for the maintenance, to contact IT ticket notification for the technician.
    2- Equipment batteries (Mouse, UPS etc) every 2 years - ticket notification for the technician.

    A start date with cycle options (daily, weekly, monthly, every Monday etc).
    Select devices to include/exclude.
    Keep the PM separate from Corrective maintenance.
    Import/Export of schedules as systems or requirement change.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. Reports/Dashboard with all the available patches

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Ability to disable the IT Automation Profile directly in the main view,

    2 votes

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  14. New device UI: filter by advanced and custom fields

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  15. It would be nice to be able to receive an email alert when a device goes offline and stays there for 30 days, for example.
    Upon receiving these emails, one could specifically investigate why the device is offline.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  16. Provide a way to bulk edit Agent Names and Relation for a bunch of agents - perhaps in spreadsheet style.

    2 votes

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  17. On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. njhug

    2 votes

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    1 comment  ·  Acronis  ·  Admin →
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  19. Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  20. Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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