4806 results found
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Customize the response for when the chat is unavailable
Customize the response for when the chat is unavailable
1 vote -
Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also
AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.
2 votes -
Ability to view KB attachments.
Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.
3 votes -
Updates by Last Technician
I would love the ability to see from the ticket list, "updated last by X technician"
1 vote -
Calendar (Calendly) Scheduler
The service allows customers to easily schedule appointments with our technicians for either an in-person visit or remote repair. Similar to Calendly.com, customers can choose from the available free times in our technician's calendar to set up a convenient appointment. Once the customer selects a time, both parties will receive a calendar invite to confirm the appointment. This process ensures a smooth and efficient scheduling experience for our customers.
8 votes -
Android
Being able to manage Android endpoints
10 votes -
Assigned Technician does NOT receive notifications if another Tech is set at the contact
It would be nice to get an email notification when another tech responds. For some reason if a tech responds or is the contact in a ticket. They do not Get an email response and would only know by manually checking the ticket.
1 vote -
Add new Custom Asset from Network Discovery
The Network Discovery function is a very powerfull tool. But in complex and not structured scenarios there are lot of "known" devices where it is not possible to manage SNMP configuration or instlla the Agent (ie. Bank credit card readers, Telphone carrier managed routers, Known guests-users' laptops, Fiscal printers, etc..). In these cases shuold be very usefull to select an Unmonitored device and add it as a pre-defined Custom Asset (or Generic) by automatically filling the existing fields (Device type, MAC, Manufacturer, etc..) to monitor on/off line status.
By adding this functionality it will be possible to have a comprehensive…
10 votes -
Related Agent
Show all Related Agents for a user.
Most users have a desktop and a laptop.3 votes -
Add Network Discovery REST API
Add a new standard Atera API to show the latest result of the network discovery by site.
6 votes -
More granularity on the reports.
More granularity on the reports. Some techs need access to Software Inventory reports for example, but not the Technician comparison reports. Need to be able to decide on that
1 vote -
Prevent / lock HelpDesk Agent so user cannot exit the app intentionally.
It's too easy for a user to exit the HelpDesk Agent. We would like the ability to "lock" the app. Have a setting in Atera/Customer, that would either grey out the word Exit, or if they clicked it a message would pop-up saying, this feature has been disabled by your administrator.
1 vote -
Save last folder location in File Transfer
A Quality of Life suggestion: remember the last location open in the File Transfer feature for each device so that when I reopen it I start where I last left off.
1 vote -
White label security pop up when installing an agent
When installing an agent, the security pop up is generic and the end user is not familiar with this. Would be helpful to have the ability to white label this pop up, so the end user can recognize the install as ours.
2 votes -
event viewer
have the option to make filters on the admin side to allow technicians to have predetermined filters when viewing the event viewer logs through atera. along with allowing filter adjustments when looking at a specific device. would also like a scheduled report for the admin filters that would be created, if it can act like the services and detect in a similar way, to have the ability to create a ticket of some sort to help us find a solution to the concern prior to the client or at least state we are already working on the concern, it would…
1 vote -
Mobile Admin
Mobile administration ability. Currently no admin controls in mobile app. Many times I would like the convenience of doing something from my phone versus having to grab a laptop or wait till I’m at a desktop.
4 votes -
Can we enable RMM for the tablet or smartphone?
Can we enable RMM for the tablet or smartphone?
4 votes -
Ability to connect survey results from Atera to Google reviews
Ability to connect survey results from Atera to Google reviews
2 votes -
Section to enter and manage my vendors. For example, the name of partner, support contract info, contact information, etc.
Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.
3 votes -
Sort of the notes
The notes are sorted, that the newest is at the bottom. To get quick all the informations, it is better to change it, that the newest is on top!
1 vote
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