4750 results found
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view profitability for the year
I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.
3 votes -
Log files
- Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
1 vote -
When running scripts, to stay in that drop down so you can run other scripts.
When running scripts, to stay in that drop down so you can run other scripts. Currently you need to go into manage, run scripts and search again for the nex script you want to run.
3 votes -
Dutch translation
I would really like the option to have Atera's interface available in Dutch, so I can present the service portal to the employees of my company. Not all of them read or understand English.
3 votes -
Ability to mass run a script it profile from the mobile app
We should be able to run a script or automation profile against a set of machines.
For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.
3 votes -
MacOS .pkg software upload support
We get MacOs in our environment here and there and have a 3rd party antivirus that needs remotely installed and if needed other PKG type applications would need to be installed as well silently. We need Atera to support .PKG file types and know how to install on a MAC via the upload script method.
Having to manually script it is very messy and requires a lot of third-party integrations and sometimes permissions need to be adjusted at the machine level locally. There needs to be more support for silent installation of applications for MacOS for us who can't guarantee…
3 votes -
default tickets unassigned when manually created
Create a way or option to default the tickets that are manually created to be unassigned so technicians can assign them to themselves from the unassigned queue/bucket.
1 vote -
A way to auto merge tickets if it has multiple alerts coming in
We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.
15 votes -
Modify default view
Make it possible to modify the default view in the tickets to add custom status other than Open and On Hold.
1 vote -
One time Automation Patch using a certain time
Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.
2 votes -
During Azure "Import Setup", add "Company Name" to classification options
Long story short: Add "Company Name" to the list of classification options during Azure AD Synchronization Setup
JUSTIFICATION
When trying to use the "Import Setup" step of the Azure AD sync, only "Office" and "Department" are listed as options for identifying which Site to add the users to. In our business case I'm over IT for 6 separate operating entities under one umbrella company (each daughter company has its own set of offices and departments so using either of these fields would get messy fast). On top of this, all of our companies work together to some extent, so we…
1 vote -
A Monthly Service Desk Report Summary
A generic monthly service desk report would be amazing to provide to clients every month which shows the number of tickets received, pending, resolved and outstanding. the SLA for the month, patch report. most popular ticket categories and their next level sub cat. top, say 10, alerts. and maybe a user list (so they can confirm the correct amount) - just a generic of the most popular items to deliver to a client in a monthly service desk meeting - and one we can send to them
1 vote -
Notifying end users of Remote Access Whilst on the machine
With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where…
5 votes -
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?
4 votes -
Create tickets from Vulnerabilities / Vulnerability alerts
Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.
9 votes -
View Scheduled Tickets under Customer Ticket Tab
Under Customers -> <customer > -> Tickets tab -> Status pull down box: It would be great to have the option to select Scheduled Tickets to see what scheduled tickets this customer has, as opposed to traversing a long list under Tickets -> Scheduled Tickets
1 vote -
Filesystem Microsoft ReFS Monitoring
Microsoft ReFS Monitoring would be helpfull
3 votes -
Cancel in progress scripts
Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.
3 votes -
Hi.....We currently have an MSP that is running our ticketing system in Service Now. Wanted to be able to duplicate the tickets in Atera so
Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.1 vote -
ipv6 firewall
in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.
we miss 2 options:
- the possibility to whitelist IPv6 addresses
- the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)4 votes
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