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4971 results found

  1. Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.

    It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.

    32 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. Ability to select a ticket and then "print" (paper, pdf) the entire ticket record (time entries, products sold, etc.).

    16 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. Generate a link for customers to start a remote session with them

    4 votes

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  4. 1 vote

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    0 comments  ·  Billing  ·  Admin →
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  5. Size of the row that each individual ticket takes up is too big, can only fit about 8 tickets on a 1080p screen

    it still manages to also cut off the title when its too long though!

    need a way to change the layout of the ticket

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.

    Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.

    314 votes

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    41 comments  ·  Tickets  ·  Admin →
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  7. I was told they are not the same, but it is basically the same. You want to know when the system was rebooted/shutdown. I had a client that hadn't rebooted, but they shutdown their machine every night. The system reports this as uptime, which is very wrong.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.

    For customer contacts passwords, have the option to send to that user or another email the tech enters.

    For other passwords ask for who to send to.

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  9. I would like to run a report for all customers selected at once. Then have the ability to export as a .csv file so I can analysis the data to figure out what we have in the field.

    2 votes

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  10. It would be helpful to know when our next subscription billing date is on the subscription page itself. Right now it just shows Monthly and Yearly fee along with payment info. I had to contact support to see when my next billing date would be.

    2 votes

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  11. When Scheduled Reports are send, for Patch Status Summaries, the report is always send with subject: "Your Atera 'Patch Status Summary' report is here". But, when for instance you have several packages, Basic, Intermediate and Expert, and based on this the reporting should be different, we can only see the actual setting it's send for, when opening the report. We should see the name in the email, to distinguish it easier.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  12. Change Activity Status as an action for the ticket automation rules

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. The email sent is unbranded and looks suspicious.
    It would be good to create our own branded email and provide further information such has details on how to log a ticket correctly

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  14. If there is no user assigned to a "machine causing an alert", set "requestor" to a Techician or System.
    Current automatic behaviour is to set the first (alphabetically) contact from the affected Site to the alert/ticket .

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  15. Adding tags to different tickets are not getting recognized by the search engine.
    It would be great if you can search for ticket-tags just like in the knowledge base with "#tagname" or if there is a free-text field in the filter section and not just checkboxes for the tags.
    And on top of that in the filter section the tags are not in alphabetical order, this would help too!

    greetings

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. We need more than 6 RECENT ALERTS in dashboard. Atera shows only last 6 recent alerts in dashboard, but in fullscreen view is really ridiculous.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  17. It would be really cool to be able to hover over the alert counters on a device in the main Devices page and get some more info on the alerts without having to click on the device itself. That way if it's an alert that's easily remediated by a script, I could click the checkbox on the device and run a script straight from the Devices page.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. Hi Guys,
    There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  19. With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.

    3 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  20. While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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