4806 results found
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Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following:
That HTTPs, doesn't work using this method.
That a user can use a fowarder, i.e. helpdesk.xxx.com -> helpdesk.company.atera.com.If a forwarder is used, at least they can still point towards their domain, which forwards to Atera page etc.
1 vote -
Open images in an additional tab browser instead of downloading.
It would be extremely helpful if I didn't have to download an image to view it from a ticket. I need to be able to reference the image will replying to a ticket many times because of the information they contain.
Instead using an HTML to fileToForceDownload, it would be so much better to ContentType = "application/pdf";
13 votes -
It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
barcode
Barcode scanning funcionaltiy to quickly import assets to the system
4 votes -
eset for south africa
eset for south africa
2 votes -
Atera Hosted SIEM
Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.
5 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Open up system console and run on user contact:
Open up system console and run on user contact: We used to have it in Managed Engine, you can open up the system console, you have a way of seeing it under the use contact. That would be useful something that need to run on a user contact (command, to clear credentials).
1 vote -
Retry for scripts when fails
Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.
4 votes -
Ability to filter devices based on type of contracts
Ability to filter devices based on type of contracts
1 vote -
Rubrik backup
Rubrik backup
1 vote -
Gathering Metrics Refresh
When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.
8 votes -
Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
5 votes -
Email Received trigger
We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)
5 votes -
Copy Folders Across Sites
Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.
4 votes -
Exported PDF's need a legend that tells what the lines represent.
When a report is run the bar graph lines says issue / resolved, but when the report is exported this information is not there for a Customer to see.
They don't know why there are 2+ lines.
This caused confusion and aggravation to the Customer and looks bad on us.1 vote -
To the right of Metics it would be nice to have a dropdown that let you pick between different metrics that we could see.
The default being the Mem & CPU that's currently shown.
In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.3 votes -
Export a list of retired devices
Export a list of retired devices
1 vote -
Auto Addressing
A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.
Hello/Hi/PreferredGreeting {{requester.first.name}}
Message body written by tech
Kind regards, {{tech.first.name}}
1 vote -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
7 votes
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