4806 results found
-
For the Advanced Reports Hardware Inventory, I'd like to export a CSV file with all the different devices type that I have.
For the Advanced Reports Hardware Inventory, I'd like to export a CSV file with all the different devices type that I have.
1 vote -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes -
Automatically mid period invoicing of contracts.
When a contract quantity is changed in mid period, the contract should be billed on next billing batch. The choices could be :
"Next billing period" - preventing automatic mid period billing, as of today
"Daily" - Billing from today til next Contract duration date
"Current month" - Full month invoiced from current month till next Contract duration date.
"Next month" - Full month invoiced from next month till next Contract duration date.
It is necessary to keep track of the quantity invoiced on all contracts. Thereby preventing to invoice the same quantity twice.
The billed quantity should be visible…1 vote -
I new Costume Field group as the Tickets, but with other name like Task or request.
So the users can either select a request or ticket. The idea is if the user select opens a ticket is because someting happend and interrupted his work, and task or request when the user request for something installed like a pheripheral or apps....
1 vote -
Change the comment option for tickets not look like an email to the customer. Have it more accessible.
Change the comment option for tickets not look like an email to the customer. Have it more accessible.
1 vote -
Ability to bill for Bitdefender or Webroot directly via atera
Ability to bill for Bitdefender or Webroot directly via atera
2 votes -
connect multiple 3rd party accounts for the same app
Allow multiple connections for the same 3rd party app using different accounts. We are an MSP for government entities who would like to keep their accounts under their own name to ensure security and ease-of-mind if switching to a different MSP. We would still like to connect multiple of our clients to our Atera account for remote access and streamlining purposes, while keeping separation of finances and titles between customers.
1 vote -
Custom Assets Search doesn't work on Asset S/N Tag
The search bar within Assets only works to search based on the fields visible on the Assets page, such as Name Values, Asset Type, Folder, User at the moment.
It should also work with other custom fields too (For example Serial number, Warranty End date etc....How nice would be if Atera will fix the search Feature and will expand the search filter to all others fields too under Assets section.
I also contacted Atera support team and they confirmed about this issue and suggested me to vote here.
6 votes -
option to disable bitlocker when rebooting after patching
When rebooting a windows machine after patching check if the machine has a bitlocker encrypted boot drive and disable bitlocker encryption.
Optional (and maybe harder, so maybe don't bother):
Have an option to set -RebootCount (for how many reboots bitlocker should be disabled) or set it to >1 as some updates reboot multiple times and check after reboot if patching is done and re-enable bitlocker.Alternatively:
Have an option to start a script at the beginning of the patch process so we can do is ourselves with Powershell's Suspend-BitLocker cmdlet.2 votes -
Retrive SNMP device oid and value with API
It would be very useful to be able to retrive via API device data, like SNMP, oid and current value
3 votes -
Better automation for tickets
More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.
8 votes -
Creation of a ticket each time a computer is shut down from the helpdesk
It would be good if a ticket were created automatically each time a computer was requested to be shut down, from the helpdesk.
This would allow for a more detailed history of actions on each computer.1 vote -
ai sumup in french
If a ticket is written in FRENCH, is it possible to have the IT sum up in the same language, please ? :)
Greeting5 votes -
to keep tickets once customer closed
I would be nice to be able to keep any tickets from a closed customer.
Actually, closing a customer mean to delete any datas (computers but also tickets).
But any tickets is important for the records.
Thanks :)3 votes -
Ability to merge tickets using the API
We have some automatically generated tickets that we would like to automate merging into parent tickets. From what I can see the API doesn't have an option to merge tickets.
1 vote -
Export an invoice without a batch.
Allow an invoice that was created outside of the invoice batch process to be exported to a csv file. Allow an invoice to be added to an existing invoice batch.
4 votes -
Obfuscate Or Encrypt Scripts [important]
So imo, scripts that are batch or powershell that are ran are stored in the location - C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageSystemTools
Need to be obfuscated or encrypted somehow because they show up in clear text if they are stuck, sometimes these scripts could have a hardcoded password that are needed to work for instance runas etc.... Yeah, I have a script to delete all *.bat and *.ps1 - this is not an answer though.
All it takes is one kid that knows how to work on a vcr to mess things up!
1 vote -
Time entry on customersite check box
The option to have a checkbox in the time entry window to check if a time entry is done on the customersite.
Right now, the only way to have a time entry be checked as on customersite is by creating a time entry with the mobile app.
But as soon as it is edited with my workstation trough the webapp it will be unchecked from on customer site.
Best way is to just be able no matter the app or platform to check a box to mark the time entry as being done on the customer site or not.
3 votes -
Notification about pending device reboot
Notification in atera backend (and via email) about pending device (especially server) reboot after patch installation
3 votes -
Download Atera admin app on laptop or PC
Download Atera admin app on laptop or PC
7 votes
- Don't see your idea?