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4973 results found

  1. Allow us to mark a customer as delinquent on their account, and then it shows some type of icon or symbol next to their name on their portal and any tickets for them.
    That way techs can easily see when a customer isn't paid up and can address it accordingly.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  2. When making changes to IT automation schedules, make sure this is recorded into the audit logs.

    6 votes

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  3. 2 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Could we get a "Notes" section for a client contact? Right now we're opening a ticket, creating the note, then resolving the ticket. We don't want to use tickets as notes.

    1 vote

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    1 comment  ·  Customers  ·  Admin →
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  5. We would like to change the Email Alerts so that the issue or the problem is stated within the subject line rather than the body of the email.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  6. In the Device Custom Field as well as Custom Assets: Allow text boxes to carry multiple zeros and increase character capacity (we use barcode asset tags). It would be amazing to 1. Add a device to a site 2. Create a custom field under device for "Asset Tag" 3. Go to Site and create the Asset based on the Device that was just added in step 1. 4. If user creates a custom field for Asset tag under Custom Assets section then ATERA recognizes that information from the Device section and allows you to click into it to bring you…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. Please show both the landline and mobile number on contact cards. What is really an issue is sometimes we only have a mobile listed, and not a landline. The contact card at a glance is misleading, since it shows NA next to the landline. At the least, if only one number is present, that should be the one shown in the contact card. Again, probably easier and better to show both

    3 votes

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  8. Maybe this is a bug, but I notice on the Android Mobile app (using a fully updated Google Pixel 6a) if you have not run the remote connection from a PC initially, the option to Connect on mobile is greyed out. After connecting at least once to trigger the install it works on mobile as expected.

    Maybe this is how it is supposed to be, but it would be nice if the default remote got installed fully when the agent does. Often times when out remote and installing new agents, it is nice to quickly verify full connectivity from mobile…

    3 votes

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  9. When going to the far right end of the row to Connect or Manage dropdowns, it is a little annoying not being sure I am on the right row sometimes (ultrawide screen, higher res)

    3 votes

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  10. I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.

    It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.

    I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:

    ([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)

    Thanks for considering!

    7 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  11. At the moment a tickket can only be schelude if it is created by us.
    if the client created the ticket there is no option to schelude the ticket to another date.
    Example: "a client has raised a ticket and its about a new start on the 9th of october" ideally we would like to allocate this ticket to the 8th of Oct.
    Could we please have a feature within the ticket that would takes to a calendar and we could choose when to do it and I think is not just for this example for any ticket.
    Best Regards…

    1 vote

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  12. Users need to be able to add additional email persons to the ticket (such as supervisors) so they can be included in the helpdesk email chain.

    1 vote

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  13. We want to see a visual map of our devices showing their connectivity path.

    7 votes

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  14. It would be helpful to be able to multi-select alerts and run a script against the associated agents.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. Receiving emails which is cool, but need a way or a details list of what the errors mean. And then maybe what sollutions can be followed to resolved the error messages on the Agent Summary.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  16. Create an option to pull reports on knowledge base as to who viewed and how much times the articles was viewed

    5 votes

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  17. This terminology needs improving
    Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
    Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.

    proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. Can there be an option to hide the actual dollar value (currency value) of the contract rate when adding time entries?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. There are some clients where I cannot change or disable IPV6. This has broke Network Scanning. I need Network Discovery to have an option to "Use IPV4" only.

    3 votes

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  20. I would like to see a selection of "when device becomes online/available" added to the schedule on the IT automation page. There are many times when an oddball device is powered on for a few hours and it isn't powered on during the automation schedule window. There may be another way around this, but running the IT automation task when the device comes online would be a great feature to have.

    2 votes

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