5033 results found
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LAPTOP as a device type
it would be nice to have LAPTOP as device type, since you have issued threshold for laptops
15 votes -
File explorer in Devices
it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.
8 votes -
API knowledge base
Please add the ability to create categories using the knowledge base API. It would be great to also have all knowledge base actions, available in the API.
Currently, we want to use the API to:
* Create new customers
* Create knowledge base that is customer specificThanks
1 vote -
Automatically install ONLY defender security updates
Automatically install ONLY defender security updates so we can create a patch automation just for this. It would be super handy for clients who don;t have the money to buy paid antivirus and adds value to us as their support solution.
4 votes -
Bitdefender needs to have an uninstall password DURING deployment.
Bitdefender needs to have an uninstall password DURING deployment. I spoke with BitDefender and they said to allow local management and then add the password and then change it back to cloud managed. Not having this functionality in the cloud to set per customer is unacceptable.
4 votes -
Notifications via pushover
Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.
Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you…
1 vote -
Helpdesk gamification
Gamify the IT Helpdesk (tickets) to make it more fun for technicians. Earn badges, compete against fellow techs or support teams for the glory!
2 votes -
Tabs to be opened for when you click on a ticket, device, alert or customer
Tabs for devices, tickets, alerts, customer. When we have multiple browser tabs opened, it really slows down the platform
2 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
22 votes -
Tcm back pain
Discover effective Tcm techniques to alleviate back pain and improve your overall well-being.
More info :- https://www.huajiantcm.com/acupuncture
1 vote -
Ticket queues / Technician groups
Hello Atera Community,
I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.
Why Ticket Queues?
Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.
Assigning Tickets to Queues
Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we…
56 votesHey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
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Ticket Status Colours
I would really love other colors when you add a new Ticket Status.
As of right now, it's only possible to select Open, Pending, Resolved and Closed. Which grants either blue, orange, green, red or gray colors. Would love to have something like purple to make it stand out and look similar to other categories.3 votes -
Allow technician to patch workstations with "Manage Scripts" and "Server Remote Manage" disabled
To authorize a technician to patch workstations, you need to activate 3 options in the roles (Manage Patch and IT Automation, Manage Scripts and Server Remote Manage).
This way of managing roles makes no sense and represents a security flaw.
In my opinion, enabling the "Manage Patch and IT Automation" option alone should allow a technician to manage patches on workstations (with Manage Scripts and Server Remote Manage disabled).
I don't want a novice technician to be able to administer the servers, let alone the scripts on which we often spend long hours.
I hope that my request will be…1 vote -
custom field from personal contact report
custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields1 vote -
Define Standard Device Folder Structure For multiple/all Customers
I would like to create a "default" Device Folder Structure that can be deployed to all or multiple customer without recreating it every time.
2 votes -
Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"
It would be helpful to be able to customize the service portal to default to "Login Using Activation Code" rather than "Login Using Password" We are using the login using activation code feature. However the service portal defaults to login using password and the users must click the button at the bottom of the page to toggle to the activation code feature. Communicating this to users is difficult. It would be much easier to have the ability to default to the page that they need and not have to click an extra button to get there.
2 votes -
'check-in' frequency
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B)…
5 votes -
change ping intervals
Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.
It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals
8 votes -
0 votes
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TimeSheet Report - Ticket Created and Ticket Resolved information
There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.
1 vote
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