Device Jump List
Rather than have a particular Device assigned to each user it would be extremely handy to have a Device jump list for the entire customer along the right hand side whilst in the ticket rather than then having to click on Customer > Devices and then find the Device that is relevant to that ticket as not always the case the user has a problem with the device that is assigned to them.
4
votes
Stephen Brown
shared this idea
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DeAnna Birdsall
commented
Especially important for Customers who only allow one or two people to create tickets for end user issues.