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4973 results found

  1. 1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  2. It would be helpful if we could add customization to the email sent to customers on invoices. For example, now we have a very generic template that gets sent with each invoice with the attached invoice PDF document. It would be beneficial to edit the text in the email to include: a URL, custom greeting/payment instructions etc.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. Would like to be able to send alert profiles to different staff. I have one profile for workstations and one for servers. Would like to have workstation alerts email the helpdesk and server alerts to the server/network admins.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  4. We would like a widget in the dashboard for disk capacity alerts. as this is one of the biggest reasons why we took Atera. Unfortunately we cant monitor this properly now.

    3 votes

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  5. Add a flag to remove a device from billing even though the device is active for the customer. Current work around is to create a 2nd customer record and move non billed devices there.

    1 vote

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  6. Trigger for generating a new ticket if patches are applied manually through devices tab by a technician. Seeing as this is a manual action by a technician and not done through automatic patch management it would warrant a ticket being generated for a specific agent/contact with a relevant time entry.

    4 votes

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  7. Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

    6 votes

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  8. allow threshold items as script bases on linux os also, as supported in windows right now

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Comet Backup integration. Low cost, flexible billing per feature per device. Many cloud storage integrations as well as local storage. Ability to have cloud hosted or self-hosted for those who have their own storage infrastructure and need better control and compliance. Well rounded api. We've been using it for a few years now for our msp clients and it works well in our self-hosted cloud infrastructure.

    5 votes

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  10. We do not use sudo on our datacenter machines, please add install script without sudo.

    2 votes

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  11. It would be a relief if the passwords for a device (agent, TCP, etc.) were also displayed directly to the customer. The password management should be changed accordingly.
    Otherwise, passwords always have to be stored twice. There is no clarity in this way.

    2 votes

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  12. Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.

    2 votes

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  13. It would be nice to copy a site with it's folder structure. Especially if it could maintain Thresholds and IT Automations.
    I'd love to be able to copy from a template every time we open a new campus.

    1 vote

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  14. Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.

    4 votes

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  15. I'm struggling with Atera security!
    I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
    Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
    Not all people do it and not follow it.

    How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue. …

    2 votes

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  16. I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…

    5 votes

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  17. Invoices for add-ons only show a total amount for each service, but multiple customers are represented. For a product like Acronis, it's very difficult to break down the total and know what should be billed to each of my customers. Going to the Acronis portal and viewing usage is possible, but there's no historical data to support the usage in comparison to the Atera bill date unless you look at it at the exact moment that Atera's bill is created.

    I have other services with other providers like Pax8. They are a bit more expensive for Acronis, but they break…

    3 votes

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  18. It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
    That would speed up adding time entries

    6 votes

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  19. Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.

    5 votes

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  20. There currently is no way to add the e-mail signature again once it's been deleted.
    It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
    Even better:
    the ability to choose between several signatures

    4 votes

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